“Stayed for 4 days with my family at the hotel and had a poor experience. The room was very smelly, to the level that you couldn't stay there without having all windows open. My daughter would go to the bathroom only with her nose close and run out of it ASAP to avoid the smell. After reporting it to the hotel they tried to fix the room issue but only achieved a reduction of the smell. I requested a resolution and was offered a smaller room with an extra bed inside to accommodate us for the remaining 2 nights. So ended up sleeping in a room full of beds with my kids. Anyone having (3 and 5 year old) kids knows that this equals no sleep. I can understand that things might go wrong for hoteliers, what I don't understand is why I had to go after them for a resolution and receive a daily answer of "We thought the technician fixed it". Nobody followed up with us and even worse, nobody apologized for the situation. In the end, we felt we are the bad ones for talking about it. If you think that it is all? I reported the issue to the tour operator as I wanted compensation for the services I didn't receive. And the hotel reported back to them that there was no issue! So they had 3 days the technician (even after we moved out of the room) trying to fix the issue but said to the operator there was no issue. I emailed them for an explanation and correction of their statement towards the tour operator but of course, never received an answer. All in all, poor experience but the bigger disappointment comes from how I was treated during this process. PS. The people in the cuisine and breakfast were really friendly and always waited for us to ensure my whole family had breakfast. Thank you. PS2. The cleaning service was very kind to bring us some things that we forgot in the room literally at the last minute of our departure. Thank you.”

“Hotel muito aconchegante, recome do!”