Experience the Heart of the Windy City at W Chicago City Center Hotel

W Chicago City Center

172 West Adams Street, Near Willis Tower, Chicago, IL 60603-3604, United States

Rating

3.9

Price Level

$$$$

Rooms

403

Pets

Yes

May

W Chicago City Center, Chicago

W Chicago City Center

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Good

3.9

999 reviews

1278

827

404

245

164

Customers Review

Value 3.6

Location 4.3

Cleanliness 4.3

Comfort 3.8

Neighborhood 4.3

Amenities 4.2

Condition 4

Recomendation 70.9%

“Location great. Nice room. Great service.”

— Chad

“Miguel was one of the kindest and most welcoming hotel receptionist I have encountered. Great bar at the entrance. Superb location. And you’re guaranteed to have a great stay whenever there is great service. Hoping to stay here again!”

— Paulina Gonzalez

Customers review

Overall Good, 3.9

Value 3.6

Location 4.3

Cleanliness 4.3

Comfort 3.8

Neighborhood 4.3

Amenities 4.2

Condition 4

Recomendation 70.9%

Paloma Delgadillo

Jan 24, 2022

I enjoyed my stay here. The employees are very friendly and helpful. The accomodations are very nice and there's plenty of room. The breakfast and dinner selections are pretty solid and so you'll be taken care of if you stick with room service as opposed to ordering in. The only tiny nit is that the bathroom door slides and is a little hard to open. Anyway, it's a great place to stay, and I would recommend.

Maya Johnson

Jan 13, 2022

Jolene is the best !! Just wanted to give her a special thank you for accommodating all of my birthday needs. The room, balloons, and experience was amazing . I truly received the best VIP service. I'm soo happy that I choose that hotel to celebrate my birthday .

Robert Stewart

Jan 01, 2022

If you like sleeping in 75 degree temperatures. No AC, heat is blasted throughout the building. Would never stay here again

Kay

Dec 04, 2021

It was really nice I think that who ever would like to stay there is going to have a wonderful time. The rooms are very clean and the service is absolutely fantastic my mom was hosting a party and I helped and the other people who helped named Russell and Jill are very helpful with helping us set up! I really enjoyed my stay and I hope that who ever is going to stay here over the holidays will really enjoy their stay! -K B

K B

Dec 04, 2021

Ken Smedberg

Oct 22, 2021

The service was superior -- bar restaurant, checking and maid service. The rooms are good. One thing to remember when you get your plastic key, When you get in the elevator you need to place the key in the black little square at the top of the panel and then press your room. Try the restaurant for breakfast. It is as good as you get.

Justina Krupa

Oct 20, 2021

The room was nice. The bathroom was spacious and clean. The bed was very comfortable. The lighting in the bathroom was terrible. The mini fridge was completely empty and the iron was missing. We waited to check-in for a while too. For the price in Chicago, it's a great hotel.

Paulina Gonzalez

Oct 04, 2021

Miguel was one of the kindest and most welcoming hotel receptionist I have encountered. Great bar at the entrance. Superb location. And you’re guaranteed to have a great stay whenever there is great service. Hoping to stay here again!

Alejandra Sanchez Herrera

Sep 27, 2021

Miguel made our stay perfect! He was awesome and went above and beyond. The hotel was very clean, amenities were really nice, we got the top floor, view was awesome!!!! I’ll definitely come back in the future.

antoine burner

Aug 24, 2021

Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking a room. This web site will compare thousands of hotel sites and normally will have prices much cheaper than others! Thank me later! This resort is one of the best in this area. I've been coming here for a very long time. If you choose this place you for sure will love it I'm sure! Very nice and clean hotel. It's not very posh but the ambience is wonderful and the staff is awesome. Any and all issues are addressed immediately regardless of the time. They are quick to offer remedies. I will visit again soon!!!

Sherry

Nov 17, 2019

0.5

Nothing Desk was not clean, no fitted sheet, so the mattress was constantly exposed, carpet not tacked down - hazard, could hear the shower and the toilet flushing from another room, shower pressure was awful. Would never stay there again

Chad

Sep 24, 2019

4.5

Location great. Nice room. Great service.

Verified Hotel Guest

May 31, 2019

4.5

The hotel employee is a very good staff who helped me a lot.

Verified Hotel Guest

Mar 26, 2019

It was close to where we needed to be. The staff is always pleasant and accommodating. No

Verified Hotel Guest

Mar 19, 2019

The staff. The room was so small, you had to upgrade it to be able to fit a rollaway for a second person. The cost for a rollaway was outrageous! Marriott may have taken the place over, but that wasn't a Marriott bed! This wasn't a 4 star hotel. Disappointin

Alexei

Jan 04, 2019

4.5

It's a pretty cool hotel. Got a couple of unexplained charges after I left, emailed them twice and never heard back.

Adam

Dec 20, 2018

Great vibe in the lobby bar when you walk in. I got a really small room and was charged for the free WiFi.

Nancy

Dec 18, 2018

Location and rooms No coffee in room

Verified Hotel Guest

Dec 04, 2018

Staff was friendly and accommodating. Front desk was very helpful with setting up room. Hotel was very clean and hip. Breakfast was reasonably priced and arrived quickly. Location is good, but most businesses around closed early or not open. This was a weekend stay. This is no fault of the hotel.

Saranya

Nov 23, 2018

1.5

It's near to Willis tower The room is too small. In the pictures, it looked big. But greatly disappointed

Verified Hotel Guest

Nov 06, 2018

2.5

It was clean The room might as well have been a closet.

Fabienne E

Amazing stay

Everyone was so nice and friendly and everyone did their best to accommodate our needs. Would definitely stay again! The rooms were very nice and spacious and the bathroom was incredibly clean and...

Ashley R

Group Visit

Beautiful hotel in a great location! Eden and Vicki were both very helpful in booking our room block and arranging everything that we needed. The hotel bar is very nice, great for a group to mingle...

Zachary R

first getaway with gf

we had an issue in our washrooom the first afternoon of our 2 night getaway. I unfortunately had to go downstairs after going back and forth with service to get an engineer to the room. I then spoke...

JCMExplorer

Great location, but let down by amenities!

Stayed two nights over Thanksgiving. Not the first time Iâd stayed here and previously rated it very highly (when Starwood). Location is great. Next to Willis Tower and in walking distance to...

catdad

I Liked The Hotel But Read On To Find Out Why Only Three Stars

If you are looking for a big downtown hotel with luxurious appointments and tons of attentive service, stay somewhere else. If you are looking for a convenient city center location, a beautiful old...

joelcM7611JQ

This place is a dump

Donât stay here. Nice lobby but itâs a facade. The hallways are dated and there is no AC currently above the 6th floor. Originally reserved a Spectacular King room on the 17th floor but there was no...

matay20

Lovely quite hotel.

Lovely quiet hotel in the business quarter of Chicago. Itâs about 5 blocks from millennium park but a direct walk along West Adam Street. Arrived in the evening and the hotel reception is tucked away...

498meghanj

Great

Everything about this hotel is great. Great service, great rooms, everything is clean. Staff is friendly. The location is perfect for both work and fun; the bar in the lobby has a great vibe. We...

titang2013

Great location!

Great place to stay ,walking distance to everything. Close to subway blue line that connects to ORD, food and restaurant , shopping & Staff are always helpful special thanks â¦â¦â¦â¦â¦â¦â¦to Fatima...

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