Discover Luxury and Comfort at 9 Hotel Mercy in Lisbon, Portugal

9 Hotel Mercy

Rua da Misericordia, 76, Near Rossio Square, Lisbon, NA 1200 273, Portugal

Rating

4.4

Travelers Choice

2021

Price Level

Rooms

Pets

May

9 Hotel Mercy, Lisbon

9 Hotel Mercy

Modern 4-star 9Hotel Mercy features spacious rooms overlooking old Lisbon and São Jorge castle. The larger rooms offer panoramic views over Bairro Alto Tagus Bridge or São Jorge Castle.The air-conditioned rooms were designed by Portuguese architect Miguel Saraiva. Every room has free WiFi and a minibar. The décor is modern with contrasting colours.A daily breakfast is served at the Lounge Bar. 9Hotel Mercy's terrace bar "In Heaven" is located on the 6th floor and offers panoramic views over São Jorge Castle and the Tagus River. Room service is available via the 24-hour front desk. There are also several bars and restaurants within 200 metres.Lisbon’s Trindade Theatre is 50 metres from the 9Hotel Mercy. Rossio Train Station and Baixa/Chiado Metro Station are within 8 minutes’ walk. Lisbon International Airport is 9 km away.

Price & Availability

2 Adults, 1 Room

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Adults

Children

Rooms

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Overall

Excellent

4.4

911 reviews

705

461

126

Customers Review

Value 4.1

Location 4.9

Cleanliness 4.5

Comfort 4.3

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 84.5%

“Place to be Place to stay Nice pleasant staff”

— Victor Durante

“Uno de los mejores hoteles de Lisboa”

— Carlos Trejos

Customers review

Overall Excellent, 4.4

Value 4.1

Location 4.9

Cleanliness 4.5

Comfort 4.3

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 84.5%

Graca Martins

Dec 27, 2022

Situado no coração de Lisboa. Opino na qualidade de participante em conferência.Espaço agradável mas estranhei o cheiro a canalizações logo na recepção. O ar condicionado da sala não funcionava. Aspectos a corrigir.

Melissa F

Nov 27, 2022

The bed was comfortable and the location great, but otherwise I wasn’t a fan. The front desk was not very friendly (one gentleman was). The rooftop has limited hours, the halls smelled like cigarettes, and the rooms small. Showers were nice (great water pressure and very hot). Staff spoke Portuguese, Spanish, and English which was helpful. The rooms were not like the photos. 3 stars is for the location.

Marc Braut

Nov 27, 2022

No muy buen trato por el encargado de la recepción y una habitación algo justa. El desayuno estaba muy bien.

Sebastien Caron

Nov 27, 2022

Really nice rooms Clean and spacious, really nice view from the 6th floor! Front desk really nice and friendly plus they welcome us with a porto!!

Camilo Clavijo

Nov 20, 2022

Location, incredible walking distance from the metro, great tourist attractions and also incredible restaurants. The service is great they cover every need you have, you get free coffee at the lobby, umbrellas, maps and indications to make your visit even more remarkable. Checking in was a breeze and they were kind and understanding as I have an issue with my booking. In the rooms, they are spacious, clean and offer a good array of goodies like bathrobe, sewing kits, coffee, mini bar and soap and shampoo all top of the shelf brands. We missed the breakfast due to an early flight but the staff created a to go box, we took a look at the buffet and looked amazing

Adrien M

Oct 09, 2022

Great location, decent rooms, bring your own pillows! The rooms were decent size, the bathrooms were large and good water pressure. The bed was comfortable but the pillows were absolutely terrible.

Amanda Wood

Sep 27, 2022

Average hotel in a good area. Room spacious but very dark. Fresh water first night only. Breakfast was good but no decaffeinated coffee.

Jaime Borges

Aug 27, 2022

O gerente informou incorrectamente os clientes para não fazerem o tour de sintra cascais porque "havia um fogo no palacio da pena" bem graças a Deus o palácio não esta a arder, esta sim fechado por risco de incêndio na serra de sintra e os acessos fechados por decreto governamental. Mas o palácio que o cliente ia visitar era o palácio nacional da vila que esta aberto, tal como o de queluz. É pena ver se esta ignorância da parte dos recepcionistas e gerentes de hotel que dão informação em falsos prusopostos, e porque não vendem os serviços extra ganhando a sua comissão por baixo da mesa destruindo assim o bom trabalho que as agencias de turismo fazem neste país a trazer pessoas, e receitas para os hoteis, restaurantes, e economia local. Pela má informação dada,o cliente Duane Antoine não fez o seu tour que tinha reservado porque a recepção deu uma informação incorrecta. Por favor sijam se a hotelaria deixem o turismo para os profissionais da area.

Sarah Nossy

Aug 17, 2022

We arrived late in the afternoon and despite this the lovely receptionist had upgraded our room to a suite on the top floor! It was more than spacious with a tub inside the bedroom and separate shower and living area. The blinds were remote controlled and we had our own balcony overlooking the town. They had a lovely breakfast too which is served downstairs in the Mexican restaurant. The only pitfall was that the rooftop was not opened during our stay. I wish we could’ve stayed longer!

Louis L

Aug 10, 2022

Very nice mid-range hotel close to the center and the gay district of Lisbon. Cleaning is fantastic, showers water and air conditioning are great. Breakfast could be improved.

No soy Amanda Gris

Jun 27, 2022

La ubicación del hotel es muy buena, pero lo que marca la diferencia y hace que le dé 5 estrellas es la atención de Paulo y Nuno. Los dos hicieron que mi experiencia y la de mi familia se potenciara. Un 10 para ellos.

Jack Tsung

Jun 27, 2022

Overall not satisfied. We booked double bed room and got 2 single bed room. Room design is bad. A tilted wall make you easy to hit your head. Blanket texture is hard and rough. Showing design make it inevitable to spill water out of the tub. The sink design make it not so easy to wash your hand since the clearance is lower than normal. The toilet back panel suddenly drop off after I press flush button. (See picture). The bath tub was good tho.The continental breakfast is expensive (14 euro) but quality is not so good. You can see flys stay on the boiled egg. Scramble egg is ok. Sausage is too salty. Fruit was peeled and cut ready to eat (this is nice) but most of the fruit is good but the orange taste like sitting there for a while. Coffee is bad, so bitter. Cereal is actually good. 3 juice are available. Fresh orange juice is good. The other 2 are bad (taste like a low quality concentrate juice).

Francisco Cunha

Mar 27, 2022

Hotel razoável no centro de Lisboa, preenche os requisitos minimos para que possa ser considerado um 4 estrelas.

Ney Pimenta

Dec 27, 2021

Viajei em 2018. Atendimento perfeito, quartos confortáveis e excelente localização

Adolfo Sangiao

Dec 27, 2021

Personal de recepción muy profesional y agradable.Habitaciones amplias y limpias.Centrico. Sin lugar a dudas volveremos.

regina cerucci Joias

Nov 15, 2021

Caro... 4 estrelas !!!! Onde,?!?! Café da manhã fraco.....e nada mais. Com chuva na cidade.....o hotel não tinha um bar...... nada. E todo preto....paredes e decoração.... tétrico....deprimente Caro...no meio da ladeira E Sem estacionamento...... paguei 70 euros por 2 dias de estacionamento!!!! Não recomendo.

Diogo Marques

Nov 15, 2021

Os Rooftops estão definitivamente na moda e este é mais um para juntar à colecção de terraços espectaculares com vista para Lisboa.Localizado no Hotel 9Hotel Mercy em pleno Chiado, é difícil encontrar algo mais central. Para subir é só apanhar um dos elevadores do Lobby e seguir até ao último piso, onde se encontra o terraço. O espaço é pequeno, diria que dá para 20 pessoas no máximo. Existem pequenas cadeiras e mesas de centro, todas com vista. Um pequeno balcão serve de bar. Adorei o pormenor de existir uns binóculos disponíveis para os clientes poderem ver a vista. A musica ambiente torna a local ainda mais agradável.A carta é reduzida (a que está aqui no Zomato está incorrecta) mas há cocktails para todos os gostos. Bebemos um Mint Jultep e uma Imperial.O Mint Julep é basicamente bourbon whiskey e folhas de menta, e soube mesmo bem, porque o dia era de um calor extremo. Bem executado e apresentado, um bom cocktail.Os preços das bebidas eram bastante simpáticos especialmente tendo em conta que é um rooftop. Já vi bem mais caros em sitios bem piores.Serviço foi rápido e muito simpático, nada a apontar.Se procuram um rooftop mais calmo e recatado, pequeno e acolhedor, mesmo no centro de Lisboa, este é ideal. Recomendo.

Bernadete Bruno

Nov 15, 2021

A equipe toda foi maravilhosa nas 2 vezes que ficamos nesse hotel! E o Gerente Ricardo foi SENSACIONAL! Um grande amigo muito querido por nós!

Gonçalo Plantier

Nov 15, 2021

Muito bem localizado no Chiado, o Hotel tem uns quartos espaçosos com um design moderno e de um extremo bom gosto, muito confortáveis. Atendimento muito atencioso, serviço e limpeza impecáveis. Café da manhã farto e variado de ótima qualidade. Excelente opção para se hospedar em Lisboa, com um preço super justo.

Ded e

Nov 15, 2021

Hotel ótimo extremamente bem localizado e com preço justo. Vale a pena

Hugo Valadas

Nov 15, 2021

Excelente localização em Lisboa. A decoração e conforto dos quartos podia ser melhorado. Quarto muito escuro. O pequeno almoço também podia ser melhor. Serviço de receção com os requisitos mínimos.

Irina Roelcke

Nov 06, 2021

The location is great if you like some nightlife and bars/restaurants, but it's still not too noisy. The customer service was exceptional. It's maybe a tiny bit dated but still very clean and well designed. It's a shame the rooftop bar was closed.

Steve Nguyen

Oct 23, 2021

We had a great stay at this hotel. Nicely designed and the staff were great

Pierre Pierre7

Oct 19, 2021

To avoid at all cost You will pay as a 5 stars hotel for nothing Better to book an equivalent room in a Real t stars hotel

Victor Durant

Oct 19, 2021

Very expensive hotrl fo low quality To avoid

Victor Durante

Oct 18, 2021

Place to be Place to stay Nice pleasant staff

pierre designac

Oct 17, 2021

Very nice place to stay Very good location Staff hotel do every to makrnyou feel as you were at home

Nelson Lariccia

Oct 15, 2021

Clean rooms large excellent place to relax as much

Victor M. Baltar Perez

Oct 15, 2021

Teníamos desayuno para las 9:30 y al llegar nos dicen que no tienen hueco, hemos tenido que buscar donde desayunar por suerte en otro hotel. Es la primera vez que me pasa en un hotel de 4 estrellas. La suite ..... Bastante descuidada y sin vistas a ningún sitio salvo si sales a una pequeña terraza. Por el mismo precio hay opciones mejores. Lo mejor de todo es que hemos cambiado el hotel en el último momento, ya que este tenía muy buenos comentarios por el desayuno. 😆😆😆😆

Claudio Morgado

Sep 15, 2021

Staff educado e boas pessoas

Alicia Julián Beltrán

Sep 15, 2021

Habitación no muy grande, pero con una decoración muy original y con detalles muy cuidados. La atención del personal en todo momento ha sido muy amable. El bar de la terraza es muy pequeño, pero tiene unas preciosas vistas con el Castillo de San Jorge en primer plano. La única pega es que en la página web pone que el bar cierra a las 23.00, pero a las 22.45 ya te echan.

Carlos Trejos

Aug 15, 2021

Uno de los mejores hoteles de Lisboa

Zaydar

Jul 15, 2021

Muy buen trato y habitaciones muy originales . El desayuno.muy completo en tiempos de covid .

lourenço e Silva ,lda

Jun 15, 2021

Fantástico,excelente atendimento.

Michael Healy

Jun 15, 2021

Up to now the Best accommodation in Beautiful Lisbon

Carina Paul

Jun 15, 2021

Great rooms, amazing breakfast and very friendly staff. Our stay was excellent.

Rocío Garrido

Nov 15, 2020

Por desgracia no hemos podido disfrutar de la estancia en el hotel. Nos hemos quedado tirados con el coche a medio camino de Lisboa, hemos avisado al hotel de la situación en la que nos encontrábamos. Seria deseable que el hotel ante situaciones de fuerza mayor, tuviese hacia el cliente, otra forma de actuar, no devolver la reserva de la habitación dice mucho del hotel. Desde luego no son las formas para fidelizar a nadie. Un poco de empatía, señores, que ganar dinero por una noche, pierde muchas otras noches y futuros clientes. Un saludo.

Antonio Ramos

Nov 15, 2020

Excepcional, supercentrico,limpio,personal amabilisimo, desayuno excepcional, incluso pasteles de belem

Tanany Figueroa Difilipo

Nov 15, 2018

Genial la atención al cliente, el hotel es muy cómodo y buen gusto y estilo en la decoración.

Eduardo Ochoa

Dec 27, 2016

Es de los pocos roof top que son estupendos por su vista y buen servicio !!!! Es muy buena hora ir al atardecer espectacular con un buen vinillo Fue nuestra despedida de Lisboa !!!Morelia,México 18 sep 2016

Sergio Izquierdo

Nov 15, 2016

Hotel con habitaciones amplias y cuidadas. No dispone de restaurante ni servicio de cafetería (salvo desayunos).Ofrece servicio de aparcamiento, en instalaciones anexas al hotel.

Travel03506106658

City Break

An amazing hotel great location and value for money. This is my 5th time ive visited Lisbon and found my stay the best experience. Staff very friendly and helpful and the location is perfect for...

Valchits

Donât stay anywhere else

Clean , Stylish , Friendly helpful staff . Breakfast Buffett was well above expectations - Total winner all round - would returnPS nothing more to add by trip advisor want 200 minimum characters...

alessandropacella

perfect spot in Lisbona

very good hotel, elegant but not too classy. very very near to the center but in a quiet location. staff super friendly and very efficient. nice rooms with all the confort ( they gave us a very well...

sarse90

Exceptional place with friendly staff!!! Great location with only walking distances to many sightseeing places!!

Great location with walking distance to many sightseeing places!!! Easy access to metro, bus and train!!! Many restaurants just walking 10 minutes!!! Wear comfortable shoes since you need to walk a...

Whysteve

Best position

The hotel is in a very strategic position! The rooms are cute, but I advice to book a superior room with an open view. The staff is kind and ready to satisfy your request helping you! We can do...

Paradise62754105158

Beautiful Boutique Hotel, Perfect! in Baixa-Chiado near upscale shopping ...Super Friendly Staff....

Excellent location, beautiful and comfortable hotel with a Super Friendly Staff. Room was beautiful and spacious. Bed was very comfortable.. Bathrooms was very sexy, water got really hot....Really...

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