Muito bom hotel, confortável e com pessoal muito simpático e prestativos.

Stayed here for 2 nights over the weekend and it has probably been one of my least favorite Hilton experiences. The hotel is not in a very nice area, very industrial. But it was next to the train that takes you to Salem, so I booked here for that aspect. We paid ALOT of money to stay here and it was not great at all. The front desk staff was not very warm and friendly- don't think I received a smile once at check-in. One night I needed a blanket and was told there were none (??? how) and then waited at the front desk for a good while they searched for one. No blankets but got an extra comforter- good enough I guess. Parking is way too expensive here. $20 a night when we are already paying upwards of $400 a night to stay at the hotel. Not a super safe feeling area. Overall just kind of disappointed. We were barely in the room anyway, so it was okay. hospedado aqui para 2 noites no fim de semana e provavelmente foi um dos meus favoritos Hilton experiências. O hotel não está em uma área muito agradável, muito industrial. Mas foi ao lado do trem que leva você a Salem, então reservei aqui por esse aspecto. Pagamos muito dinheiro para ficar aqui e não foi ótimo. A equipe da recepção não foi muito calorosa e amigável- não acho que recebi um sorriso uma vez no check-in. Uma noite eu precisava de um cobertor e me disseram que não havia nenhum (??? como) e depois esperei na recepção por um bom tempo eles procuraram por um. Sem cobertores, mas com um edredom extra - bom o suficiente, eu acho. O estacionamento é muito caro aqui. $ 20 por noite quando já estamos pagando mais de $ 400 por noite para ficar no hotel. Não é uma área de sensação super segura. No geral, apenas meio decepcionado. Nós mal estávamos no quarto de qualquer maneira, então estava tudo bem.

Cercano al aeropuerto, bonito y cómodo

Es la segunda vez que voy a este hotel,me hospede ahí porque queda muy cerca del consulado Hondureño! Excelente servicio,es muy limpio y organizado; Me volvería a quedar ahí. Lo único malo esque dice desayuno incluido $10 y en realidad hay que pagar 16 por persona 😊👌👍

TRAIN!!! Do not stay here if you are a light sleeper!! The train is literally right below and passes all the time and blows the horn multiple times! It woke us up multiple times. Breakfast is low quality- like a Hampton breakfast- it’s offensive that they charge for it. And the breakfast workers expect tips even though they don’t help you or serve you at all. There’s not even real silverware- plastic forks. Ridiculous for $16 a person. They also charge $20 a night for parking even though they have a full, normal parking lot like every other hotel? Not like it’s downtown and in a garage or anything.Won’t choose to stay here again.

Stayed here for 2 nights over the weekend and it has probably been one of my least favorite Hilton experiences. The hotel is not in a very nice area, very industrial. But it was next to the train that takes you to Salem, so I booked here for that aspect. We paid ALOT of money to stay here and it was not great at all. The front desk staff was not very warm and friendly- don't think I received a smile once at check-in. One night I needed a blanket and was told there were none (??? how) and then waited at the front desk for a good while they searched for one. No blankets but got an extra comforter- good enough I guess. Parking is way too expensive here. $20 a night when we are already paying upwards of $400 a night to stay at the hotel. Not a super safe feeling area. Overall just kind of disappointed. We were barely in the room anyway, so it was okay.

The room was clean and standard, save for poor soundproofing. I could hear every activity in the surrounding rooms and hallway. My interactions with the staff make me unlikely to return. The shuttle took a while to arrive at the airport. The driver didn’t utter a word before heading to a car rental place, then looping back to pick up at another terminal. The entire process took at least 30 minutes, probably longer. It’s understandable, but a heads up that other stops will take place makes a difference, especially after a long international flight. If I’d known the process would take over an hour for a property located 10 minutes from the airport, I would have called a cab just to get some sleep.Once we arrived at the hotel, there appeared to be one person checking people in while a man sat on a stool and did nothing. After a while, another employee came and helped check people in. The employee who checked me in was rude and somewhat snippy. Although I checked in after 3 pm, I wasn’t offered as much as a cookie. After a number of nights with the loyalty program, you’re typically offered a bottle of water and choice of additional points or a food and beverage credit. It doesn’t seem like much, but when you practically live out of hotels and most of your money goes towards stays, you appreciate little things.The next morning, I came down to ask for silverware so I could eat food I had with me. Only spoons were available in the pantry area. Again, I was surprised by the rudeness of the front desk staff. The lady working actually rolled her eyes and she’d have to go to the back to get it, then she told me to go to the breakfast area and wait another 5-10 minutes until they opened.In most instances, it wasn’t what the employees said, but how they said it. I’ve spent at least 300 of the past 365 nights in hotels all around the world, and this property had by far the rudest, least helpful staff I’ve encountered.I was also exhausted after a night of waking up each time people in surrounding rooms moved.Upon checkout, I requested a cookie and was told they weren’t available until after 3 pm. I’ve literally eaten them for breakfast on the way out the door at other doubletree locations, like the one in Colorado Springs,so maybe this is new or specific to this location? At least this employee was nice about it. I mentioned that I wasn’t offered a water during check-in, so she offered one. The ones working the afternoon shift when I checked out seemed to be the only people who were polite. Almost everyone I encountered seemed to be resigned to doing the bare minimum with a scowl on their face. I received a discounted rate, but even that was too much. I’ll only return if I have to. O quarto era limpo e padrão, exceto pela má insonorização. Eu podia ouvir todas as atividades nas salas e no corredor ao redor. Minhas interações com a equipe tornam improvável que eu retorne. O transfer demorou um pouco para chegar ao aeroporto. O motorista não disse uma palavra antes de se dirigir a uma locadora de carros, depois voltar para pegar em outro terminal. Todo o processo levou pelo menos 30 minutos, provavelmente mais. É compreensível, mas avisar que outras escalas vão acontecer faz a diferença, principalmente depois de um longo voo internacional. Se eu soubesse que o processo levaria mais de uma hora para uma propriedade localizada a 10 minutos do aeroporto, teria chamado um táxi só para dormir um pouco.Quando chegamos ao hotel, parecia haver uma pessoa verificando as pessoas enquanto um homem estava sentado em um banquinho e não fazia nada. Depois de um tempo, outro funcionário veio e ajudou a fazer o check-in das pessoas. O funcionário que me registrou foi rude e um pouco rude. Embora eu tenha feito o check-in depois das 15h, não me ofereceram nem um biscoito. Depois de várias noites com o programa de fidelidade, normalmente você recebe uma garrafa de água e a opção de pontos adicionais ou um crédito para alimentos e bebidas. Não parece muito, mas quando você praticamente mora em hotéis e a maior parte do seu dinheiro vai para estadias, você valoriza as pequenas coisas.Na manhã seguinte, desci para pedir talheres para poder comer a comida que tinha comigo. Apenas colheres estavam disponíveis na área da despensa. Mais uma vez, fiquei surpreso com a grosseria da equipe da recepção. A senhora que trabalhava realmente revirou os olhos e ela teria que ir até os fundos para pegá-lo, então ela me disse para ir para a área do café da manhã e esperar mais 5 a 10 minutos até que eles abrissem.Na maioria dos casos, não era o que os funcionários diziam, mas como eles diziam. Passei pelo menos 300 das últimas 365 noites em hotéis em todo o mundo, e esta propriedade tinha de longe a equipe mais rude e menos útil que encontrei.Eu também estava exausto depois de uma noite acordando cada vez que as pessoas nos quartos ao redor se moviam.No check-out, solicitei um cookie e me disseram que não estavam disponíveis até depois das 15h. Eu literalmente os comi no café da manhã ao sair de casa em outros locais doubletree, como o de Colorado Springs, então talvez isso seja novo ou específico para esse local? Pelo menos esse funcionário foi legal com isso. Eu mencionei que não me ofereceram uma água durante o check-in, então ela ofereceu uma. Os que trabalhavam no turno da tarde, quando fiz o check-out, pareciam ser as únicas pessoas educadas. Quase todo mundo que encontrei parecia resignado a fazer o mínimo com uma carranca no rosto. Eu recebi uma taxa de desconto, mas mesmo isso foi demais. Só volto se for preciso.

The room was clean and standard, save for poor soundproofing. I could hear every activity in the surrounding rooms and hallway. My interactions with the staff make me unlikely to return. The shuttle took a while to arrive at the airport. The driver didn’t utter a word before heading to a car rental place, then looping back to pick up at another terminal. The entire process took at least 30 minutes, probably longer. It’s understandable, but a heads up that other stops will take place makes a difference, especially after a long international flight. If I’d known the process would take over an hour for a property located 10 minutes from the airport, I would have called a cab just to get some sleep. Once we arrived at the hotel, there appeared to be one person checking people in while a man sat on a stool and did nothing. After a while, another employee came and helped check people in. The employee who checked me in was rude and somewhat snippy. Although I checked in after 3 pm, I wasn’t offered as much as a cookie. After a number of nights with the loyalty program, you’re typically offered a bottle of water and choice of additional points or a food and beverage credit. It doesn’t seem like much, but when you practically live out of hotels and most of your money goes towards stays, you appreciate little things. The next morning, I came down to ask for silverware so I could eat food I had with me. Only spoons were available in the pantry area. Again, I was surprised by the rudeness of the front desk staff. The lady working actually rolled her eyes and she’d have to go to the back to get it, then she told me to go to the breakfast area and wait another 5-10 minutes until they opened. In most instances, it wasn’t what the employees said, but how they said it. I’ve spent at least 300 of the past 365 nights in hotels all around the world, and this property had by far the rudest, least helpful staff I’ve encountered. I was also exhausted after a night of waking up each time people in surrounding rooms moved. Upon checkout, I requested a cookie and was told they weren’t available until after 3 pm. I’ve literally eaten them for breakfast on the way out the door at other doubletree locations, like the one in Colorado Springs, so maybe this is new or specific to this location? At least this employee was nice about it. I mentioned that I wasn’t offered a water during check-in, so she offered one. The ones working the afternoon shift when I checked out seemed to be the only people who were polite. Almost everyone I encountered seemed to be resigned to doing the bare minimum with a scowl on their face. I received a discounted rate, but even that was too much. I’ll only return if I have to.

The rooms were very nice, clean, and large. The water pressure was really good for a hotel. And you could also adjust the pressure which was nice. Staff was friendly and nice. We read a lot of reviews about being able to hear the train at night, our room was at the opposite end from the tracks and we could barely hear it. The AC however made a lot of noise which was annoying. The really annoying thing was that the staff and guests share an elevator which made it getting to the lobby difficult as the elevators were small and the cleaning staff took up the whole space with their supplies, trash cans, etc. There were times that we had to wait several minutes to get to the lobby cuz the elevators were taken up by cleaning staff. It's just an annoying thing to have to deal with, especially if you have somewhere you need to be. This location is also NOTvery walkable. Things are close but the traffic in the area makes it difficult to walk Os quartos eram muito agradáveis, limpos e grandes. A pressão da água era muito boa para um hotel. E você também pode ajustar a pressão, o que foi bom. A equipe foi amigável e agradável. Lemos muitos comentários sobre poder ouvir o trem à noite, nosso quarto ficava na extremidade oposta dos trilhos e mal podíamos ouvi-lo. O ar condicionado, no entanto, fazia muito barulho, o que era irritante. O realmente irritante era que a equipe e os hóspedes compartilham um elevador, o que dificultava o acesso ao lobby, pois os elevadores eram pequenos e a equipe de limpeza ocupava todo o espaço com seus suprimentos, latas de lixo etc. esperar vários minutos para chegar ao lobby porque os elevadores foram ocupados pela equipe de limpeza. É apenas uma coisa chata ter que lidar, especialmente se você tem um lugar que precisa estar. Esta localização também não é muito caminhável. As coisas estão perto, mas o tráfego na área dificulta a caminhada

Hotel de passagem para aeroporto Transfer muito bom!!

The rooms were very nice, clean, and large. The water pressure was really good for a hotel. And you could also adjust the pressure which was nice. Staff was friendly and nice. We read a lot of reviews about being able to hear the train at night, our room was at the opposite end from the tracks and we could barely hear it. The AC however made a lot of noise which was annoying. The really annoying thing was that the staff and guests share an elevator which made it getting to the lobby difficult as the elevators were small and the cleaning staff took up the whole space with their supplies, trash cans, etc. There were times that we had to wait several minutes to get to the lobby cuz the elevators were taken up by cleaning staff. It's just an annoying thing to have to deal with, especially if you have somewhere you need to be. This location is also NOT very walkable. Things are close but the traffic in the area makes it difficult to walk

Hotel is very clean and the rooms are very spacious and comfortable. The staff was so pleasant and helpful, and of course you are greeted with the famous Doubletree cookie. The area is very nice, there is a market basket across the road where the train runs. A great choice for a stay.

It's 6am. I can hear every single thing my next door neighbor is saying. I can hear her blow drying her hair, I can ever smell her hair products. It's as is there's a hole in the ceiling. I can hear her plastic bags crinkle. Really!?! & The front desk person is like "& what do you want me to do about it?" Is this the first time someone has complained? Oh & the pool was closed. They used tape to fill the gaps between the ceiling and wall. See photos.

After traveling for 16 hours, all I wanted was sleep and that is IMPOSSIBLE. The walls are PAPER thin. AVOID at all cost. For the price per night I should be able to have a good nights sleep. The staff was great however. You can tell the script was scripting when I called to ask for a new room not next to anyone. But what a waste of money. Just to wake up at 6am to go to work with zero sleep. Never again.

If I could give it 0 stars I would gladly do so, I do not recommend this Hotel at all, when we made the reservation with my husband it said FREE BREAKFAST THAT CAME WITH FREE BREAKFAST, THAT HAD BREAKFAST INCLUDED, NOW THEY CHARGE US FOR BREAKFAST??? IS IT SUPPOSED TO BE FREE??? BESIDES, THE PRICE DOES NOT JUSTIFY IT, do not book this hotel, they are a scam, apart from the fact that they charge you for parking, when it should be free, the bathrooms are not that clean at all, in short, in this hotel they want to charge you for everything, when You make the reservation, it tells you what is included and the time of the hour is not like that. lousy hotel

Hotel de 3 estrellas pero que tranquilamente podria tener 5. Hasta los pilotos de las aerolinas lo escogen, por algo será? Nosotros estuvimos 2 noches en una habitacion anchisima, muy comfortable y muy tranquila. El barrio está asegurado por un edificio del FBI y un centro comercial en los alrededores donde puedes comer por poco más de 15$. Volveremos seguro!

Buen hotel , la comida del bar debería mejorar , las habitaciones son cómodas, el hotel tiene piscina indoor y un pequeño gimnasio. Me gusto que que en sus instalaciones el agua está filtrada. Detalle del parking te cobra 20$ por la noche.

Muy buen servicio lo recomiendo lindas avitaciones muy confortable. Gracias por su hospitalidad

Eu cosyaria de e bosto

Worst customer service i have ever received from the front desk and i will be filing a complaint due to be being racially profile.. The first room i got in smell like smoke, changed my room was much better hotel overall was decent but the supervisors and employee's has poor customer service and if you are planning on booking here may wanna rethink.. Being the services i receive will never stay at a doubletree ever due to this experience...

Muito bom hotel, confortável e com pessoal muito simpático e prestativos.

bom

Worst customer service i have ever received from the front desk and i will be filing a complaint due to be being racially profile.. The first room i got in smell like smoke, changed my room was much better hotel overall was decent but the supervisors and employee's has poor customer service and if you are planning on booking here may wanna rethink.. Being the services i receive will never stay at a doubletree ever due to this experience...

Reservado através de hotwire, um dos meus principais requisitos era transporte de e para o aeroporto - hotel, como este era um negócio quente, não havia como saber qual hotel era até que fosse reservado sem qualquer opção de cancelamento. Assim que vi que era o DoubleTree Hotel, fiquei agradavelmente surpreendido primeiro. Mas existem algumas coisas que se tornaram um problema. Começou com o transporte só funciona até às 22h e começa às 5h. Meu avião não chegou lá até 1h da manhã, então eu e outros clientes ficamos presos por 2 horas no aeroporto devido a Lyft e o Uber continuarem cancelando, ou tinham passageiros com eles ou simplesmente nunca apareceram (o ônibus deveria estar funcionando!) para confirmar o horário do serviço de transporte, o recepcionista da recepção [homem] foi muito pouco profissional e rude. Próxima sala de problema ainda tinha lixo no chão, espelho de maquiagem do banheiro não foi instalado corretamente, então o uso não era possível estava com medo de quebrar. A piscina coberta foi piorada, a água não era clara, quase leitosa de aparência desagradável, ao redor da piscina no chão onde havia 23 manchas com lixo de papel, cabelo, insetos mortos e folhas de árvore! Apenas não manutenção em tudo desagradável muito desapontado. NÃO levou meu celular comigo ou teria documentado. Primeira noite, apenas água fria não podia tomar banho. Apenas um elevador estava funcionando e é claro que demorou mais, pois era muito usado. Recepcionista sábado foi super amigável como garçonete no bar. De resto, muito desapontado, esta árvore dupla não correspondeu às expectativas. Não há café da manhã oferecido devido à Covid, mas cozinha aberta qual é a diferença entre café da manhã, almoço e jantar as pessoas ainda se sentam na mesma área ?! Depois de verificarmos e verificarmos o extrato bancário, descobrimos que não cobramos apenas 1 depósito de $ 300 e não 2 adicionais de $ 100. Quando ligamos, foi explicado que foi um erro do funcionário que fez o check-in do meu namorado e o depósito foi liberado após o check-out, mas todos sabemos que leva alguns dias para retirá-lo. Para tantas questões, você ainda deve ficar feliz em obter uma classificação de 3 estrelas. Afinal, é uma pena, você não pode nem nos dar um voucher para 1 noite de hotel grátis.

Booked thru hotwire,one of my main requirements where shuttle from and toairport - hotel, as this was a hot deal there was no way of knowing which hotel it was till it was booked without any cancellation option. So once I saw it was DoubleTree Hotel, I waspleasantly surprised first. But there are a few thingsthat became an issue. Started with shuttle only runs till 10pm and starts at 5am. My plane did not get there till 1am so as other customers and I got stuck for 2 hours at Airport due Lyft and Uber keep cancelling, or had current passengers with them or just never showed up( Shuttle should off been running!) When I called to confirm shuttle hours desk receptionist [male] was very unprofessional and rude. Next issue room had still trash on floor, bathroom cosmetic mirror was not properly installed so use was not possible was afraid it would break. Indoor Pool was worsed experience, water was not clear almost milky coloured nasty looking, around pool on floor where 23 spots with paper trash, hair, dead bugs and tree leaves! Just not maintenance at all nasty very dissapointed. DIDN'T take my cellphone with me or would of documented it. First night only cold water couldn't take a shower. Only one elevator was working and of course it took longer as it was used a lot. Receptionist Saturday was super friendly as waitress atbar. Otherwise very dissapointed, this Double tree didn't not meet expectations. No breakfast offered due Covid but kitchen open what's the difference between breakfast, lunch and dinner people still sit in the same area?! After we checked out and looked at Bank statement we found out we where not only charged 1 deposit of $300 no 2 additional $100. As we called it was explained it was a mistake by employee who checked my boyfriend in and the deposit where released after checking out, but we all know it takes a few days to get it lifted. For so many issues you should be glad still to get a 3 star rating. It's just a shame after all, you can't even give us a voucher for 1 free hotel night.

One elevator working for the entire hotel, capacity 2 passengers. The line went around the lobby to simply get to our room. I asked about parking when I called to make the reservation and was told it was complimentary. On arrival, $20 parking, because "the parking rules are now being enforced since Tuesday". Are they making up the rules as they go? The bathroom ceiling had been repaired, but not painted. Creepy. Checking out, the clerk would only repeatedly say "All set" when I asked for confirmation of the charges to my credit card. Thank you is not in the vocabulary?

Vim aqui para uma noite romântica com meu namorado. O nosso quarto era muito limpo e confortável, com uma bela vista também. Nós definitivamente ficaremos aqui de novo!

Came here for a romantic night away with my boyfriend. Our room was very clean and comfortable with a nice view too. We will definitely stay here again!

Muy caro

Outstanding customer service. We had to get the shuttle for 4am and the shuttle normally doesn't start til 5am. The manager called the driver who showed up early for us. Hotel was very clean as well. Comfortable beds.

Great hotel near Airport area. Very close to silver line bus, basically across the street. Super easy public transport to Airport. Couple restaurants nearby in walking distance if you need to grab a bite.

Me encanto muy limpio y en orden además de la gran ubicación muy accesible a la ciudad.

Convenient location for BOS airport. Nice front desk staff especially Nicole. She made our stay a breeze and enjoyable. Grocery store, shops and T Station nearby.

Lindo el Hotel solo que nesecitan una.planta potente de energia ya q se fue la.luz toda la noche y no resolvieron nunca el problema

Mi calificación anterior fue buena, por que al principio estaba todo bien y bonito...pero al amanecer el inodoro se tapono y casi se inunda el lugar llamamos a la recepción y dijeron que ya venía alguien a verlo, nunca subió nadie a mirar eso, gracias a Dios tuvimos a otra persona hospedada ahí donde nos fuimos a bañar, y al momento de salir del hotel la respuesta fue que por no tener una tarjeta de socio o algo así no podían hacer nada ni siquiera una disculpa con una galleta que pésimo me pareció no vuelvo a ese lugar

Si pudiera darle un 0 lo haría. Hicimos una reservacion hace más de 1 semana, todavía un día antes de llegar llamamos y confirmamos que todo estuviera bien y cuando llegamos no estaban disponibles las habitaciones que habíamos reservado a través de Expedia, las personas que nos atendieron en el hotel totalmente desagradables y con un mal humor. A parte de que las habitaciones no estaban disponibles teníamos que coger lo que a ellos les diera la gana o irnos, asi exactamente fue que nos dijo la señora que nos atendió. Da pena que nos hicieran hacer un viaje de 4 horas con niños y que cuando lleguemos solo digan que las habitaciones no están aseguradas y una falta de respeto a nosotros como huéspedes. Definitivamente, si usted no quiere pasar un mal rato no venga a este hotel.

Excelente Hotel

Es lindo la pase bien en la piscina

Muy buen hotel relación calidad/precio. Muy bien comunicado. Habitaciones amplias, luminosas y confortables.

Buen hotel, con las comodidades típicas de esta cadena hotelera. Buena habitación, con mobiliario renovado, cama amplia y cómoda. Baño de buen tamaño y agradable. Personal agradable. Su mayor contra es que no se encuentra cerca de transportes públicos, para quien necesite ir al downtown de Boston no es quizá la mejor opción.

Nice hotel, not blown away but had everything we needed. Close-ish to Boston but the transit isn't ideal to get into town, and especially toward Cambridge or anywhere northwest of the city. Basic but...

Worst customer service I have ever seen. Staff yelling at customers and declining airport shuttle service. No regards to anyone and just need their lazy time. I would give it zero stars if possible...

Found this hotel minutes from downtown Boston. Clean and spacious rooms. Great value especially if you don’t need to be downtown. We parked here and left our car while we took a shuttle to fly out of...

Love this hotel and staff everything and everyone was on point . Thank you again for my stay and everyone who made me feel comfortable during my IOE training and stay. The restaurant was great as...

Food, guest service and everything about the hotel was great. If I had to really pick something out, maybe more vegetarian options on the food menu. Other than that everything else was spot on. Thank...

I was a hiltons honors member expected more. The breakfast options where vague. Expected more selection for the charge for breakfast. Room was clean but bathroom was old and noisy, expected modern...

The attention was ok, regular. We found pretty rude staff as well as pretty kind people. The amenities were fine. The room was big and pretty comfortable, exactly what you need after a long day. The...