“I had a terrible stay. At midnight, I discovered that the toilet was leaking water into the bowl. I had to fix the flapper myself. Then at 1AM, a horrible noise that sounded like a hairdryer started coming from the wall where the TV was. It took me a while to figure out that it was a bad motor on the mini-fridge. I unplugged it and the noise stopped. But the worst part was, starting around 1AM, there were loud thumping noises that sounded like mini-earthquakes every 5 minutes or so. It felt like I was living underneath someone who was lifting weights and dropping them to the floor. I'm someone who rarely ever complains about hotel rooms. But I finally called the front desk and they offered very little in support. At this point, I've fixed their plumbing, diagnosed their fridge problem, and now I finally have had it with the thumping noise. Management didn't offer a new room or offer any sort of rebate or credit. They merely reported the thumping noise to security. Completely useless. Thumping went on, well past 3AM until I finally fell asleep. In the morning, as I checked out, the front desk acted as if nothing happened, not even an apology, and I had to rush out to catch the airport shuttle. The only good part about the hotel was the super-friendly airport shuttle driver. Even the free cookies they give you were disappointing, and went stale quickly.”

“Spent a few days here and I had a good experience. The front desk staff is friendly and accommodating, especially Julia. She really knows how to make guests feel welcome and at home. The hotel is not new but we'll maintained. The rooms looked like they were updated a few year ago but still look good. The beds are comfortable and they clean your room upon request. The coffee shop on site is pretty good and they also have a good variety of souvenirs, better and more affordable than many stores in downtown. The hotel shuttle to the airport is very convenient and runs approximately every 30 minutes. Also the fitness center is very good and has enough equipment and dumbbells to get a good workout.”