Ótimos quartos e café da manhã

As a former housekeeper of this hotel I feel a need to tell anyone to stay far away from booking with this place, or working for them. They prioritize looks over actual cleanliness and will sooner pay for carpet cleaning than treating for the bedbugs that apparently reside in the entire building. I made it vehemently clear that there is a bed bug problem on the second floor and I was laughed at by the other employees and told to seek out other employment if I didn’t want to bring a bed bug to my new home. I also have received my paystubs late at least twice now, the owner does not care about the building or anyone in it since he owns other properties and very much plays favorites when it comes to close personal friends working for him. The general manager will not listen to a single concern without “playing devils advocate” while nothing ever actually gets fixed. They do not care about the guests or employees, only about the number of rooms they book out each night.

Reservamos isso para ficar no mesmo hotel que nosso grupo. Serviço foi alto nível e o café-da-manhã continental para viagem tinha uma variedade de seleções. Um quarto tinha uma mancha na base da colcha da cama. Fizemos o check-in tarde depois de uma longa viagem. E, infelizmente, o outro quarto tinha moscas de drenagem que, embora inofensivas, eram perturbadoras de encontrar. A piscina é muito pequena, mas ficamos felizes em tê-la no entanto. Eu gostaria de poder dar uma classificação mais alta para o serviço e simpatia dos funcionários, mas por mais de $ 300+ por noite, parecia íngreme.

Demorou cerca de uma hora para fazer o check-in em um quarto que foi pago por pontos. Eles tinham um funcionário mais novo trabalhando na recepção sem suporte, o que foi decepcionante de ver. Perdemos o pôr do sol devido ao tempo que levou para o check-in, e eles não foram úteis em sugerir uma solução temporária (tivemos que colocar nossas malas em um carrinho e perguntar se poderíamos guardá-lo para que pudéssemos pelo menos sair antes dele ficou escuro). É um lugar bom o suficiente, mas isso é esperado pelo preço que você paga e pela classificação do hotel, então não posso dar nenhum crédito por isso. Cerca de 6 ou 7 grupos fizeram check-in durante o tempo que levamos, então talvez eles tenham tido uma experiência melhor.

Our stay was “okay”. We didn’t know that cleaning service is only done if you stay longer than 4 days.They did bring us clean linens and towels after we requested them.The staff who delivered them were very nice, apologetic, and helpful. The front desk was efficient, but not friendly.The breakfast was a grab and go.If I returned, I would probably choose another hotel for my stay.

I stay here 6/11/22 The lobby was clean, we check in late so we got a pleasant receptionist Her name starts with L The room was clean, bathroom, parking lot is free. Breakfast is ok ( I agree with another review not healthy options) the ladies working with breakfast were not friendly, people were coming to them asking for refill coffee and they were not happy about that. I mean other than that it was a good stay.

Booked this in order to stay in the same hotel as our group. Service was top notch and the continental grab and go breakfast had a variety of selections. One room had a stain in the underlay of the bed spread. We checked in late after a long drive. And unfortunately the other room had drain flies which while harmless was disturbing to encounter. The pool is very small but we were happy to have it nonetheless. I wish I could give it a higher rating for the service and friendliness of staff but for over $300+ a night, it felt steep.

Overall wonderful experience. Very nice and clean room with complementary essentials. Very friendly and helpful staff. One of the best complimentary breakfasts I've ever had at a hotel. Super easy to drive down to the US Niagara Falls. Would definitely recommend!

Took about an hour to check in to a room that was paid for by points. They had a newer employee working front desk without support, which was disappointing to see. Missed the sunset due to the time it took to check in, and they weren’t helpful with suggesting a temporary solution (we had to put our bags on a dolly and ask if we could store it so we could at least get out before it got dark). It’s a nice enough place but that’s to be expected for the price you pay and the hotel rating, so I can’t really give it any credit for that. About 6 or 7 groups checked in during the time it took us so maybe they’ve had a better experience.

Las habitaciones están muy buenas El desayuno regular El personal de recepción no es amable

We stayed 04/30/2022 - 05/01/2022. Staff was very friendly and courteous, the kind of service I would expect at a 5 star hotel. Where the hotel had serious opportunities was the breakfast and the cleanliness of the room. The breakfast lacked healthy options such as fresh fruit. The breakfast overall was subpar compared to multiple Hampton Inns I have stayed at since March 2020. The light switch in bathroom, door handle leading to outside of room, and pillow were dirty. The chair in room was filthy as if a previous guest in the room was eating some messy snack food with their hands and then cleaned their hands all over the back of the chair. We were also kept up until past 3:30am in the morning due to a neighbor's television. Consider the Hyatt chain hotel in the area which has a beautiful lobby or at one of the Choice hotels in the area as they are much closer to Niagara Falls. On a side note, I strongly believe the best views of the falls are from Canada.

El hotel bueno, limpio,muy cerca a las cataratas 6 mi caminando.pero estamos muy lejos del centro. Literal no hay mall. Tiendas nada.

El lugar es muy limpio, cómodo, súper seguro (necesitas la tarjeta de la habitación para subir por el elevador y entrar a todas las áreas del hotel como piscina, lavandería, gym, etc.). Precio accesible. El desayuno incluído muy bueno. El servicio de los empleados es excelente, sobre todo un joven puertorriqueño que trabaja allí en las tardes que desde que llegamos nos ayudó a encontrar estacionamiento y nos trató muy bien, excelente.

Muy mala experiencia,desde el momento en que llamé para decir que llegaba en la noche, ni hablar de la persona que me atendió en la recepción cuando llegue demasiado grosera, la atención pésima y finalizando la tina del baño se tapaba mientras me bañaba

Booked this hotel by accident on Expedia and tried to cancel 15 mins later and the hotel refused to cancel the reservation stating that they have a 48 hr cancellation policy! So much for their 100...

Check in was quick. Room was in good shape, bed was the most comfortable we have had in a long time at a hotel. Breakfast area was clean and well organized. I stay in hotels about 100 nights a...

The room was very clean, all the amenities on point, breakfast Great love the Strawberry and wipe cream with the waffles and the nutela was just lovely we are coming back to Niagara falls and...

Arrived to a trainee and her trainer at the front desk. Both were great, extremely friendly and professional. Room was great, clean and quite large, definitelylarger than expected. Will def recommend...

Everything was great. A few suggestions on making it better. There is no maid between days you stay, which is fine with Covid but prepare the room properly for a two night stay. I don’t want to have...

Greeted at checkin by a very good young lady. She was very quick and polite. Our room was clean and very nice. Due to covid we asked for no house keeping and they dropped off towels. The price was...