The whole place seemed damp. The pool was advertised as being open (major reason we chose this location) but was green and in fact closed. I was told by the person I booked with that it was open. I in fact changed locations from another, newer Marriott Hotel because of the pool being open. Having 4 kids, a pool is just a must for us. It was my daughters birthday and she was very disappointed that she didn't get to swim. Front desk staff was great, the breakfast staff was not. They were rude to my kids. The room was spacious and seemingly clean, however after only one night we all were congested and glad to leave. Todo o lugar parecia úmido. A piscina foi anunciada como aberta (principal razão pela qual escolhemos este local), mas era verde e, de fato, fechada. Foi-me dito pela pessoa com quem reservei que estava aberto. Na verdade, mudei de local de outro Marriott Hotel mais recente por causa da piscina estar aberta. Tendo 4 filhos, uma piscina é apenas uma obrigação para nós. Era o aniversário da minha filha e ela estava muito desapontada por não poder nadar. A equipe da recepção foi ótima, a equipe de café-da-manhã não era. Eles foram rudes com meus filhos. O quarto era espaçoso e aparentemente limpo, no entanto, depois de apenas uma noite, todos estávamos congestionados e felizes em sair.

Just HORRIBLE!!!! Especially for almost $300 per night …I have stayed in really cheap hotels and they have all been clean. We Checked in and our room had not been cleaned at all. Requested a new room which was marginally cleaner. Moldy stained towels. No moisturizer bottles provided (the one time I don’t bring my own) No wipes or towels were available in the gym. Barely anything available in the store downstairs to purchase. Internet service non existent. Elevator service expired in June 2022 … our stay was end of September 2022. Breakfast was barely edible. See photos below … Simplesmente HORRÍVEL!!!! Especialmente por quase US$ 300 por noite… Fiquei em hotéis muito baratos e todos eles foram limpos. Fizemos o check-in e nosso quarto não tinha sido limpo. Solicitou um novo quarto que era marginalmente mais limpo. Toalhas manchadas de mofo. Nenhum frasco de hidratante fornecido (a única vez que não trago o meu) Não havia lenços ou toalhas disponíveis na academia. Quase nada disponível na loja no andar de baixo para comprar. Serviço de Internet inexistente. O serviço de elevador expirou em junho de 2022 ... nossa estadia foi no final de setembro de 2022. O café da manhã mal era comestível. Veja as fotos abaixo…

Just HORRIBLE!!!! Especially for almost $300 per night … I have stayed in really cheap hotels and they have all been clean. We Checked in and our room had not been cleaned at all. Requested a new room which was marginally cleaner. Moldy stained towels. No moisturizer bottles provided (the one time I don’t bring my own) No wipes or towels were available in the gym. Barely anything available in the store downstairs to purchase. Internet service non existent. Elevator service expired in June 2022 … our stay was end of September 2022. Breakfast was barely edible. See photos below …

The whole place seemed damp. The pool was advertised as being open (major reason we chose this location) but was green and in fact closed. I was told by the person I booked with that it was open. I in fact changed locations from another, newer Marriott Hotel because of the pool being open. Having 4 kids, a pool is just a must for us. It was my daughters birthday and she was very disappointed that she didn't get to swim. Front desk staff was great, the breakfast staff was not. They were rude to my kids. The room was spacious and seemingly clean, however after only one night we all were congested and glad to leave.

Location is great but, worst check-in experience I've ever experienced at Marriott in my 36 years as a Marriott rewards member!Appears i interrupted his personal time.Then we got to the room only to find silverware and dishes in dishwasher not sure if clean or dirty. Would appreciate management contacting me. A localização é ótima, mas a pior experiência de check-in que já experimentei no Marriott nos meus 36 anos como membro do Marriott Rewards! Parece que eu interrompi seu tempo pessoal. Então chegamos ao quarto apenas para encontrar talheres e pratos na máquina de lavar louça, sem saber se estavam limpos ou sujos. Agradeceria a gerência entrar em contato comigo.

Location is great but, worst check-in experience I've ever experienced at Marriott in my 36 years as a Marriott rewards member!Appears i interrupted his personal time.Then we got to the room only to find silverware and dishes in dishwasher not sure if clean or dirty. Would appreciate management contacting me.

Stayed here for 3 days and I am still trying to figure out what the $300 fee per night was for. I expected more. Wall paper was peeling off the wall, carpet was old and dirty, maid was rude, cart left in hallway all night long. Staff confused about hotel policies, breakfast was so-so, card banged overnight for no reason, card overcharged too. There was 1 woman at the front desk who was able to help get the errors straight. Question is, why did she have to do so? Staff was not on point at all. Marriott has devolved, and this property was extremely disappointing. hospedado aqui para 3 dias e ainda estou tentando descobrir o que a taxa de US$ 300 por noite foi. Eu esperava mais. O papel de parede estava descascando da parede, o carpete estava velho e sujo, a empregada era rude, o carrinho deixado no corredor a noite toda. Funcionários confusos sobre as políticas do hotel, café da manhã era mais ou menos, cartão batido durante a noite sem motivo, cartão sobrecarregado também. Houve 1 mulher na recepção que foi capaz de ajudar a corrigir os erros. A pergunta é, por que ela teve que fazer isso? A equipe não estava no ponto. Marriott foi devolvido, e este estabelecimento foi extremamente decepcionante.

The service here is just terrible. I have stayed for 10 days and the cleaning services showed up only once after chasing them for three days. I woke up yesterday and I found molds growing right inside my room (pic below). I dunno what would I see if I stayed longer. If this is what we see in the room, I wonder what would be happening in the kitchen!! I just can’t trust their services anymore. Pool is closed too. It’s just the worst experience I have ever lived in a hotel!! O serviço aqui é simplesmente terrível. Fiquei por 10 dias e os serviços de limpeza apareceram apenas uma vez depois de persegui-los por três dias. Acordei ontem e encontrei mofo crescendo dentro do meu quarto (foto abaixo). Não sei o que veria se ficasse mais tempo. Se é isso que vemos na sala, fico imaginando o que estaria acontecendo na cozinha!! Eu simplesmente não posso mais confiar em seus serviços. Piscina também está fechada. É simplesmente a pior experiência que já vivi em um hotel!!

Stayed here for 3 days and I am still trying to figure out what the $300 fee per night was for. I expected more. Wall paper was peeling off the wall, carpet was old and dirty, maid was rude, cart left in hallway all night long. Staff confused about hotel policies, breakfast was so-so, card banged overnight for no reason, card overcharged too. There was 1 woman at the front desk who was able to help get the errors straight. Question is, why did she have to do so? Staff was not on point at all. Marriott has devolved, and this property was extremely disappointing.

The service here is just terrible. I have stayed for 10 days and the cleaning services showed up only once after chasing them for three days. I woke up yesterday and I found molds growing right inside my room (pic below). I dunno what would I see if I stayed longer. If this is what we see in the room, I wonder what would be happening in the kitchen!! I just can’t trust their services anymore. Pool is closed too. It’s just the worst experience I have ever lived in a hotel!!

Pros: The staff were amazing. From Gita the breakfast lady, to the maintenance guys who installed us a new disposal to JaQueline the manager. They always greeted us with a smile on their faces and helped out in any way they could. If it weren’t for them, I would have given this place a 1 star.Cons: We had booked 2 rooms and changed many times to find the best ones. We understand that they’re short-staffed and currently hiring. After deciding to stay in the chosen rooms, we found more problems that needed to be fixed, or places that were dirty. The main thing was that the pet hair was everywhere. Swimming pool looks black and hasn’t been used in months. Some gym equipment doesn’t work.Breakfast was ok, not many hot food options, just the typical continental breakfast. Prós: A equipe foi incrível. De Gita a senhora do café da manhã, aos caras da manutenção que nos instalaram uma nova disposição para JaQueline a gerente. Eles sempre nos receberam com um sorriso no rosto e ajudaram no que podiam. Se não fosse por eles, eu teria dado 1 estrela a este lugar.Contras: Tínhamos reservado 2 quartos e trocado muitas vezes para encontrar os melhores. Entendemos que eles estão com poucos funcionários e atualmente contratando. Depois de decidir ficar nos quartos escolhidos, encontramos mais problemas que precisavam ser corrigidos, ou lugares que estavam sujos. O principal era que o cabelo do animal de estimação estava em toda parte. A piscina parece preta e não é usada há meses. Alguns equipamentos de ginástica não funcionam.Café-da-manhã foi ok, não há muitas opções de comida quente, apenas o café-da-manhã continental típico.

I was very surprised by the lack of attention/care given to the room before we checked in.We called a day in advance and switched from a King room to 2 Queens and the online staff was great.We did have to pay a $65 upcharge which I was hoping would not be the case, but we said no problem.Getting to the hotel and into the room made me very upset about the cost of the room for one night, $265.I shouldn't have to pay you to give you a list of everything wrong with the room.I feel like there is a level of service I expect if I am paying for a premium experience that is given by Marriot Hotels.Here is your list for room 104. The desk chair's hydraulics are broken and the chair slams down when you sit on it - hurts when you're not expecting it! The desk lamp flickers occasionally. The TV is very dim and could not access TV menu to adjust the brightness. Center light fixture between the beds - case is falling off and small left light does not work at all. No hand soap in the bathroom at the sink - really?? Bathroom Mirror light on right side is out - left side works - top flickers. Shower glass was not clean - bottom 1/4 was streaky and previous water stains were not cleaned. Shower floor was very slippery - might need to be cleaned better. Kitchen sink does not have hot water. Refrigerator light is hanging and looks to be fixed with electrical tape.Please tell me this is not the experience you want your guests to have in such a beautiful hotel. Fiquei muito surpreso com a falta de atenção/cuidados com o quarto antes de fazermos o check-in. Chamamos um dia de antecedência e mudamos de um quarto King para 2 Queens e a equipe on-line foi ótima. Tivemos que pagar um upcharge de US $ 65 que eu esperava que não fosse o caso, mas dissemos que não há problema. Chegar ao hotel e entrar no quarto me deixou muito chateado com o custo do quarto por uma noite, $ 265. Eu não deveria ter que te pagar para te dar uma lista de tudo de errado com o quarto. Sinto que há um nível de serviço que espero se estou pagando por uma experiência premium oferecida pelo Marriot Hotels. Aqui está sua lista para o quarto 104. O sistema hidráulico da cadeira está quebrado e a cadeira bate quando você se senta nela - dói quando você não está esperando! A lâmpada da mesa pisca ocasionalmente. A TV está muito escura e não foi possível acessar o menu da TV para ajustar o brilho. Luminária central entre as camas - a caixa está caindo e a pequena luz esquerda não funciona. Sem sabonete no banheiro na pia - realmente?? A luz do espelho do banheiro do lado direito está apagada - o lado esquerdo funciona - a parte superior pisca. O vidro do chuveiro não estava limpo - o 1/4 inferior estava entremeado e as manchas de água anteriores não foram limpas. Piso do chuveiro era muito escorregadio - pode precisar de ser limpo melhor. A pia da cozinha não tem água quente. A luz da geladeira está pendurada e parece ser fixada com fita isolante.Por favor, diga-me que esta não é a experiência que você deseja que seus convidados tenham em um hotel tão bonito.

Things just went from horrible to the worst in a matter of 15 minutes here. Front door is hard to locate.Front desk ladies were counting the drawer instead of checking me in.Not friendly whatsoever.Loud lobby area.Asked for two beds in our suite and they gave us one.Asked for low floor, was on third.Asked to be near elevator since we had pets with us, we were located at the farthest end of the hall away from elevator.The room is so dingy, wallpaper falling off, not clean, dusty, dirty carpet, blatant white stains on the couch pillows and couch itself, leftover toilet paper from previous people, toilet paper holder broke so falls off when using, cleanliness was non apparent, walking to our room there’s a stained mattress in the hallway from a room and towels thrown everywhere in the hallway… I could go on! I wouldn’t even allow my worst enemy to stay here.Glad we literally are here for one night! For the amount we paid this is a disgrace.Stay far away from this place!

Pros: The staff were amazing. From Gita the breakfast lady, to the maintenance guys who installed us a new disposal to JaQueline the manager. They always greeted us with a smile on their faces and helped out in any way they could. If it weren’t for them, I would have given this place a 1 star.Cons: We had booked 2 rooms and changed many times to find the best ones. We understand that they’re short-staffed and currently hiring. After deciding to stay in the chosen rooms, we found more problems that needed to be fixed, or places that were dirty. The main thing was that the pet hair was everywhere. Swimming pool looks black and hasn’t been used in months. Some gym equipment doesn’t work.Breakfast was ok, not many hot food options, just the typical continental breakfast.

I was very surprised by the lack of attention/care given to the room before we checked in. We called a day in advance and switched from a King room to 2 Queens and the online staff was great. We did have to pay a $65 upcharge which I was hoping would not be the case, but we said no problem. Getting to the hotel and into the room made me very upset about the cost of the room for one night, $265. I shouldn't have to pay you to give you a list of everything wrong with the room. I feel like there is a level of service I expect if I am paying for a premium experience that is given by Marriot Hotels. Here is your list for room 104. The desk chair's hydraulics are broken and the chair slams down when you sit on it - hurts when you're not expecting it! The desk lamp flickers occasionally. The TV is very dim and could not access TV menu to adjust the brightness. Center light fixture between the beds - case is falling off and small left light does not work at all. No hand soap in the bathroom at the sink - really?? Bathroom Mirror light on right side is out - left side works - top flickers. Shower glass was not clean - bottom 1/4 was streaky and previous water stains were not cleaned. Shower floor was very slippery - might need to be cleaned better. Kitchen sink does not have hot water. Refrigerator light is hanging and looks to be fixed with electrical tape. Please tell me this is not the experience you want your guests to have in such a beautiful hotel.

Buena

Perfecta ubicación y excelentes instalaciones

La ubicación y el servicio fue excellente.

Las habitaciones están comodas y el lugar es lindo, pero falta un poco más de limpieza en el área de la ducha.

Buen servicio!

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