Experience Paradise at Sonesta Maho Beach Resort & Casino St. Maarten

Ranieri Arantes

Sep 07, 2021

5

Belissimo lugar.

Omayra Lambert

Sep 02, 2021

5

always a good time. i used to come here very often when i worked at tthe medical school but i finally returned as a guest and i will say it was a great experience. i got to have my family come and they enjoyed it as well. we signed up for excursions with the staff from the hotel and they gave suggestions of local resturaunts. due to covid there are some restrictions but none the less the resort upheld the standard you would expect. very good staffing and clean. the cleaning people were very detailed when cleaning my rooms and i requested for them to not come daily but they went above and beyond on the days they did come. you can smell the cleanliness from a distance.very close to the airport and the mall so if you want a good bang for your buck this is it. and ALL INCLUSIVE. need i say more?

Mr Smith

Aug 24, 2021

3

Friendly staff who work very hard, but it is very noticeable that the resort is massively understaffed with an underlying unhappiness amongst them over poor management. I had to ask for my minibar to be restocked many times, quite often my request was ignored for days. I upgraded my room to make use of the alcohol in the minibar but I was told that the alcohol supply in the room wasn't replenished and you only got 4 x bottles (gin, rim, whisky, vodka) for your whole stay. **My biggest concern was food hygiene**. I went to the buffet and asked for a cooked chicken breast, the guy serving used the tongs which he was using to handle raw chicken to pick up the cooked chicken breast and hand it to my plate. I declined the chicken and moved on. This is a serious cross contamination risk and can make people very unwell. I suggest all kitchen/waiting staff are reminded about the dangers of cross contamination. The rooms were clean and modern and the hotel provide a stress free COVID testing service. The pool bar closes too early (1730) and should be open later in the evening. Mikael and Romaine are excellent bartenders and deserve a reward for working so hard.

Brock Bolton

Aug 08, 2021

3

Very nice grounds. Quite a few problems though. Drain in room shower was broken. Told the front desk.... They NEVER fixed it... Or even checked to see if they had fixed it. All the restaurants closed @ 10am which in my opinion is a little early. The staff was EXTREMELY FRIENDLY AND HELPFUL. THEY DID A WONDERFUL JOB of directing people to whatever they needed. For the money paid..... They need to do a little bit better.

Lucien van Lint

Aug 07, 2021

3

3.5 star. Don't expect asian stylehospitality. Most -not all- staff at reception desk was behaving mildly aggressive, answering questions with loud voice. Rooms cleaned well. Beach and sea were nice. Enjoyed the pool. All inclusive food was good with 3 different dining options available at the time we were there, but after 5 days we felt there was a lack of variation and change in menus. Would visit again but for shorter period.

Andre Firefighter Young

Aug 06, 2021

5

I reviewed this resort a day too early. I still give them a great rating do to all the friendly staff. WATCH THEM DAMN ELEVATOR DOORS. THEY ARE TRICKY. There were a lot of the guest mad due to security advising them to place the mask on and others guest were told to place the mask fully on (cover you nose too). All of the staff wore mask 😷. Everything I ask for within normal resort limits was provided. The only thing that had me stumped was the Room Deposit (if I destroyed the room) of $150. You get it back as a hotel credit at the end when you check out. But, you aren't told that in the beginning. You can only use it on the resort. However, most people have over packed due to shopping and can barely close to luggage 🧳. The front desk encourages you to use it a the resort store. There is hardly anything you want to buy when you're leaving because everything is for use at the resort. But, I do know for next time. Oh yeah, if you're not a fan of kids stay at the adults only side!

Jerard Washington

Aug 02, 2021

4

PROS-This was a very relaxing vacation. The food is outstanding very delicious. The pool and beach water was perfect. They have a really good gym and all the equipment i needed. Staff was very nice. CONS- Gift shop should have a better selection for hotel credit and the elevator doors are very Dangerous. has no sensor so you can get crushed. I already Hurt my shoulder. children be careful.

Waberte Ati

Jul 07, 2021

5

Came here to celebrate both my cousins birthday. Tell them in advance you get balloons in your room and champagne. Food was great. Amenities were great on the “family side” honestly did not see the reason to spend a extra 200$ for the adult side. It’s not as fun as the “family side.” One problem I had was the music. They do not cater to the population that actually come to this resort music wise. Other then that they are very accommodating. Our stay was great. Will definitely be back. Go on the beach and get a great massage from locals Johnny and Trudy!

Cody Blair

Jun 07, 2021

5

My reservation was for 4 days 3 nights at oceanfront with butler service. The stay was so nice we extended our stay an extra day. The food was good, the service and cleanliness was phenomenal. Staff was caring, courteous and allowed us to stick around for our late checkout. My room was decorated with balloons, a delicious cheese and fruit platter and wine for my birthday. There were rose petals and candles lit leading to my tub later that evening after a night out on the town. We ate cake and sipped champagne in the tub 🙂. I love this place!!! If you’re looking for a real getaway, this is it!!!!! Hands Down.

Claudia Herrera

May 10, 2021

4

I was there for 3 nights, on my way to board the cruise ship I work in. They did an amazing job handing the huge amount of cruise workers checking in at the same time. Meals were on time, they were accommodating. Not everything was perfect but you could see they tried to be effective. We appreciate you, Sonesta team.

J'nele Evans

Apr 13, 2021

4

A beautiful resort close to the airport but also close to the beach. Staff is relatively friendly but like all islands the people kind of keep to themselves. Therefore a few little bars close to the resort so you don't have to venture off too far. Spent most days at the pool on the family side. Alcohol and drinks in the. Overall it was a good stay.

Marcos Kawa

Jan 16, 2021

5

Vista da sacada do hotel sonesta maho beach, Ao fundo o mar do Caribe.

Manel Fakih

Jan 10, 2021

4

Staff was friendly and amazing! From the waitstaff to the bartenders to the receptionists. They need to work on adding varieties of food to the buffet but overall was good. Only disappointment was the entertainment. There was no music playing around the pool bar etc. Many people were complaining about that. As great of a voice the lady who was singing was I expected more if Reggae music/band than classic music. We are on an island. A few shows wouldn't hurt either. Stayed at many other resorts on the island before, had fire toss, salsa music/singers/djs, comedy shows etc. The latest entertainment on my 8 day stay was over by 8pm and then there literally was nothing to do 😩. But the waitstaff was so awesome!!!

Jontalise Robinson

Jan 04, 2021

1

Currently here on a 4day stay& have had to spend 2 of those days in isolation because im waiting on results to be emailed to me (from their airport) ...i understand being safe but find it pretty unfair & a waste of my $ that im so restricted. When i ask nobody seems to know much, all they say is wait for the email. & the # they gave me keeps saying disconnected . I was very excited to visit this island & hotel but this experience so far has left a bad taste in my mouth ..if management sees this, feel free to contact me.

GS GSIK

Dec 29, 2020

2

Staff/service extremely terrible. In January 2020 the hotel was very crowded... Long waiting for having meals at the restaurants... Waiting to take the lifts/elevators... I wouldn't stay again. Actually I am in SXM again and am trying The Atrium Hotel in Simpson Bay, wich, by the way, in my opinion is way better deal!

Evolution Uncensored

Dec 09, 2020

5

Cool staff, good drinks, good food beautiful views and scenery

Kira C

Nov 03, 2020

5

I’m pretty late on this review BUT we’ll worth it!! I came and stayed at this hotel back in April 2019 BEAUTIFUL CUSTOMER SERVICE. I came for my birthday 🥳 so when I stepped out that day and came back the staff had decorated my room with 🎈 balloons 🎈 and left me a bottle of wine two cups and note SAYING HAPPY BIRTHDAY 🎉🎈I felt special because it wasn’t something they had to do but it was something they chose to do to make one of many of their guess feel special! I would always stay here great customer service and food!! P.s. I toke video of how they decorated the room so sorry your unable to see it but it was NICE!!!

Mona Hindaly

Apr 16, 2020

1

Tuvimos que cancelar el viaje x el cocid-19 y el hotel nos cobra toda la estadia comoleta.. malisimo.. no podemos llegar x fuerzas agenas a nuestra voluntad y nos cobran todo igual..

Marga Cabrera

Mar 16, 2020

4

Las habitaciones son amplias y limpias, las vistas maravillosas, el personal atento. Quizás se podría mejorar la comida, pero todo el resto muy bien.

Favio Vucovich

Mar 16, 2020

4

Gran ubicación cerca del aeropuerto y de Maho Beach (la playa desde donde se pueden ver y sentir los aviones aterrizar y despegar). Los restaurantes y bares están ok. Afuera tienen taxis 24/7.

Pablo Javier Bruno

Mar 16, 2020

4

Muy buen hotel , lindas intalaciones con buenos servicios , para excelente le faltaría mejor playa

Kaspar 1964

Feb 16, 2020

5

É simplesmente o melhor clube do mundo!!!

Monique Petrucci

Jan 16, 2020

4

Bem na praia. Muito caro.

Leandro Sousa

Jan 16, 2020

5

Paradisíaco

Valdir Alemão

Jan 16, 2020

5

Uma experiência muito boa...

Eveli Pintor

Jan 16, 2020

5

Adorei ... lugar maravilhoso

Ana Maria Castaldi

Jan 16, 2020

3

Tratando-se de um resort 5 estrelas, precisa melhorar muito no quesito de treinamento dos funcionários e organização dos restaurantes e melhorar muito na higiene onde moscas passeavam por sobre os alimentos.

Clovis Esteves

Jan 16, 2020

5

Hotel all incluse com ambientes modernos e atendimento excelente. a localizaÇÃo

Silvia Romero

Jan 16, 2020

5

Excelente ubicación, nuevo y con un servicio muy bueno. Altamente recomendable, volvería. Accesible para personas con movilidad reducida y adultos mayores.

Emilio Lalieu

Jan 16, 2020

5

Muy grata experiencia. Aun cuando todos en la Isla están luchando por reconstruirla tras ser severamente dañados por uno de los mas fuertes huracanes en la historia, todos trabajan con muy buen animo y entusiasmo. El servicio de los colaboradores muy bueno, se esmeran por hacerte sentir bienvenido y las instalaciones van recuperandose. La hemos pasado fenomenal y lo recomiendo ampliamente.

Mauro Selvaggi

Jan 16, 2020

5

Excelente atención al huésped, hermosas playas, increíble gastronomía. Sin duda uno de los mejores hoteles en St Maarten. Si te gusta la aeronáutica, tenés la cabecera a pocos metros

Freda Thomas

Jan 16, 2020

3

All inclusive resort. Great pool. Building was under construction due to previous hurricane. Staff was quite rude. Elevators stop at every floor as they weren’t in sync. Upon our arrival Room needed to be cleaned again. We paid for top floor ocean view which was lovely but with all the construction going on constantly it became annoying. Hammering, saws, electric staple guns going on sounded like constant fireworks.

Negretta Terry

Jan 16, 2020

5

Beautiful resort with a wonderful view of the island and the ocean, nice people, great employees, and I will definitely visit again. The spa was very relaxing. The ladies Malissa and Raquel did an amazing job. 24 hours room service, the jet blast by the beach was an experience. St. Maarten Sonesta Ocean Point Resort. Must Visit

Mariam Ka

Jan 16, 2020

3

The place is very new and nice. Unfortunately, it is not worth the price you pay. The price is way too much, its a very small space for the hotel. Not much places to visit within the hotel. The beach/ocean is very wavy and dangerous. We went to another beach near the hotel (10 minutes walk) that was much more calm... But you have to pay 5$ US for each long chair/beach umbrella you want. The service is overall pretty so so.... I have been to Cuba about 8 times and the people serve you with so much joy and happiness its great. Here... Everyone just seems tired of being there. They go to bring our drinks... It takes 15 minutes. They bring our food with no forks ???!!! I was expecting so much more out of this place since i have heard so many good things. But this is just really sad and not worth as much as 2000$ for a regular price. Good thing we got a much better deal. The view is spectacular tho. The planes landing and leaving is breathtaking. The entertainment is... Very poor. It is never very clear what kind of show they have and it's mostly all out of the hotel (either next to it or across the Street) so we always wonder if we have to pay for things or not. Alcool is so cheap is amazing ! You can buy a bottle of Vodka that costs 50$ in Montreal for .... 2 for 22$. Its unbelievable. Hope this review helps !

Marisa Muiño

Sep 07, 2019

2

Las instalaciones del hotel muy lindas. Entretenimiento horrible, solo hablan en inglés, apenas hacen juegos, no tratan de integrar a los que no hablamos el idioma. En los restaurantes bufet no reponen y a algunos funcionarios les falta amabilidad! La playa y la piscina muy lindas. Con respecto a su repuesta del entretenimiento sería bueno que esté presente porque en la piscina nos preguntaron si queríamos participary cuando le dijimos que sólo hablamos español el chico se fue y no volvió. Hoy por ejemplo (30/05) en la noche el entretenimiento estuvo muy lindo y con muchas canciones en español, portugués y salsa!

Jeyson Fermin

Jan 16, 2018

4

El hotel es muy bueno, la vista aún mejor por la atracción de las aeronaves que se ven a baja altitud entrando y saliendo del aeropuerto, pero la comida es algo que debe mejorar!

emcman

Staying next door but am update

3

We are at Ocean Point but there is heavy construction at Sonesta. I talked to someone who said they still plan to be open the end of this month, two weeks from today. Open and done are two different...

dean219

Ripped off.

1

We are here on Feb 7 and 8. Still lots of very loud construction going on all day until after 6 pm about 50 feet outside our balcony window. Very nice staff. We were not allowed to check out an hour...

Rachel S

Unprofessional & Unorganized

1

Booked this property to support the rebuilding of St Maarten after the island was devastated by Hurricane Irma. Paid in Full months prior to our reservation. Upon scrolling through Facebook I came to...

donnyparks

2nd time here

4

2nd time here, this time was a free trip due to the issues we had with first trip. First trip we came just after it reopended after hurricane in March 2019. Now the Rooms are excellent, food was...

marinelady

I am giving 4 points due to lack of entertainment

4

I would like to share my stay experience. This place was on my bucket list for a while, and I am glad we finally visited it. Stayed as a family of 4 (2 adults, a child, and a teenager) for 2 weeks in...

HockeyMom3275

Watching planes doesnât get old

4

We spent 2 great weeks at the sonesta in December. We found the staff patient and attentive. They tried hard to enforce wearing masks and keeping peopleâs hands out of the buffet. We upgraded the...

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Sonesta Maho Beach Resort & Casino St. Maarten, Maho Beach

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Transport From Columbus, John Glenn Columbus International Airport (CMH) to St Maarten, Princess Juliana International Airport (SXM)

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Sonesta Maho Beach Resort & Casino St. Maarten, Maho Beach

Sonesta Maho Beach Resort & Casino St. Maarten

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Select your room

Oasis King Room (Pool View) ·

Signature King Room (Ocean View) ·

Standard Room ·

1 Bedroom Standard Suite (Garden View) ·

Overall

Customers Review

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