A hotel is ultimately a place to "rest your head." A simple yet key component to that is a comfy pillow. Hampton Corporate likely spent $250 million dollars on the construction and design of the hotel, ensuring that every little detail is perfect, and then provides a sandbag from WWII for a pillow?! Billions of dollars of infrastructure and customer service in place. Imagine how many design firms, customer experience professionals, hours of thought and effort go into building this experience! Years of work went into every facet. All of this done to provide the best stay for your guests, and it is all undone because of the most simple detail... a comfortable pillow. How dumb!

One of the worst hotels I have ever stayed at. I travel every week for business and always stay at Hilton hotels. The hotel looks nice from the outside and lobby but the rooms are really dated and need better maintenance. My room looked like it had been barely cleaned, dirt all over the floor, I had spiders in my room that I had to kill. Do yourself a favor and look at other hotels.

Excellent Hotel. Friendly staff, clean rooms & public areas, well maintained, delicious & hot breakfast. The employees were proud and professional. This was the best hotel experience that I have had since the pandemic ended.

Signs in the elevator and on the mirror in our room were peeling and looked worn, which indicated to me right off the bat that they don’t do much to properly maintain the place. Appearance and experience are everything for this type of industry, and those are very minor things they could easily fix. We also had a broken thermostat, so the room was very warm. The window in our room leaked during thunderstorms, which maintenance did come in to assess, but nothing was fixed during our stay. The room and bathroom felt grimey- not clean at all. The pillows smelled like oily hair, the vent in the shower area was full of dust, hair in the tub. Water pressure in the shower was awful. The shower head was positioned way too high and could not be adjusted to a more comfortable stream. Worst shower of my life. No extra pillows or toilet paper in room, and no one to bring anything we needed. We had to go downstairs to get everything ourselves, and when we did, the staff had bad attitudes and gave us a hard time about it. Why is it trouble to ask for extra toilet paper? They even rolled their eyes and questioned how many people we had in the room. We had 5 people staying for 3 nights- just give us an extra roll of toilet paper! Additionally, the pool was cold, dirty, full of hair and there was even a used bandaid floating around. The breakfast selection was poor, and a breakfast “monitor” stood watching our every move, making us feel uncomfortable enough to where we skipped breakfast altogether for the remainder of our trip. Of all the Hampton’s I’ve stayed in, this was absolutely the worst. Would never ever stay here again, not even for free. Disgusting experience.

My husband and I were displaced because of a sewage pipe breaking and all sorts of nasty things happening to our water. So our insurance was able to get us a hotel for several nights seeing our home was uninhabitable. We didn’t expect much. But let me just say, if I could give more stars I would, and here’s why: - the staff was kind, caring and knowledgeable - the room was clean - the lobby was clean - the whole hotel was clean - working water -working shower - working toilets - the room was spacious, perfect for two people - the place was quiet - free continental breakfast in the morning If I ever need to, I will stay here again. Especially because of the guy working the desk when we arrived which was around 8pm. He was one of the nicest people I’ve ever met.

I stay at this hotel every time I travel to the Chicago area for business. The staff is very friendly and helpful, the rooms are always perfect, and the complimentary breakfast every morning is very...

Excellent service Ms Tamika...beautiful smile, great demeanor, warmth feeling, home away from home...breakfast was good, wish it was bacon but overall very good. Room was great and comfortable, and...

overall the room and bath rooms are clean, we have the 2, queen bed room, the room is too small for 2 beds, but it worked for us family of 3. The breakfast was plenty and have sufficient food for...

I appreciated everything that was done to ensure the cleanliness of the rooms and the common areas during this pandemic. The service was outstanding. The bed was very comfortable. This is my go-to...

Our overall experience was a wonderful one!! We are looking forward to the next visit! The breakfast decor was excellent!!! The room was magnificent and it was very clean!!! The only flaw was the ice...

Had ants in my room. Woke up to ants on my pillow and all over the night stand had ants on my glass. My husband had a can of pop sitting on the stand and there were ants all over the rim of the pop...