“Very satisfied and happy with this hotel stay. The hotel shuttle was absolutely fantastic and so thankful for its existence. The front desk staff was patient and friendly. I had the opportunity to observe them for several hours as I enjoyed many cups of coffee in the front lobby. There was around the clock hot tea and coffee station near the elevators. This was a welcomed amenity by those in my group. The hotel also offered a computer. The room was fresh and clean. Comfortable. Quiet. Hotel area is very convenient. We were able to stroll to Giadornos for fresh hot Chicago Deep Dish. If I ever get delayed by Southwest Airlines again and must leave the airport because they cancelled the flight even tho they said it would take off in 30 minutes, I WILL STAY AT THIS HAMPTON INN.”

“I love Hampton Inn. Great mattresses, great linens, always clean, and this location is no different. However, audits should not be run when people are checking out for 5am flights. That task should be completed earlier if doesn’t allow guests to get invoices on check-out. Even WORSE, the tall, older lady working the front desk at this time was literally the surliest hotel employee that I have run across in 25 years of business travel. She definitely should not have a career in hospitality. If she were my employee, I would fire her immediately. It wouldn’t kill her to greet guests with a smile, or to apologize for not being able to provide a service. I don’t need her to educate me on how hotels work. A friendly attitude would have gone a long way, especially at 410am. I love Hampton Inn but wouldn’t stay at this location again. There are plenty of other Hilton hotels to choose from.”