“We have been to Sandals resorts 6 times, including5 times at Royal Bahamian in late February. The Good: 1. Location: Within 1/2 hour from airport in a quiet location. And only a few minutes walk to west end of Cable beach via laneway off of main road for daily walk on the beach. For runners like my wife and I, we enjoyed running (up to 18 km) towards Nassau with several small parks and beaches along the way. Unlike all other all inclusive resorts we have vacationed at, the opportunity to run outside, instead of being stuck in a hot, indoor gym was a major draw. 2. Private island 3. Food: Above average, with some very good meals. The only disappointment was the Japanese with poor sushi (never went back after first time). 4. Beach: never overcrowded, but difficult to obtain beach chairs (see below) 5. Scuba divingThe Bad: 1. Restaurant reservations: It is difficult to book except for late evening slots, even when you try to book at check in (for a 7 night stay).I assume that they must reserve many open spots for Butler service guests. Often we will see few tables that remain empty and we will be told that all tables are reserved. 2.Beach chairs: Usually, the only means to obtain one is to go out by 7 am, when the Butlers are reserving them for their guests.And often, many of the Butler reserved chairs remain unoccupied for most of the day and sometimes the entire day (you can tell which ones are Butler reserved because the butlers leave their guests' name on the chair). If there is a corporate event, it's even worse. We don't stay poolside, but it appears to be similar scenario there. 3.Service: The first 4 vacations, it was great, with friendly staff who always greeted you usually with a smile.However, for the last 2 trips, it was noticeably unfriendly with markedly below average service, with few exceptions. We let it pass during the 2nd last vacation, but the service was similarly less friendly and indifferent a second year in a row, and we noted significant staff turnover from the 4th to 6th vacations. 4. Price: It is more expensive but we really felt that it was worth it for all the "Good" outweighing the "Bad".We booked again for Feb 2021 but rebooked it for Feb 2022 due to COVID, but for an additional $900 USD for the same room.Due to ongoing COVID concerns (large number of cases currently in Bahamas with less than one-half of the population with 1 shot of COIVD vaccine), we decided to postpone the trip again for Feb 2023, but there's an additional $700 USD fee.We understand that there will be additional costs to operate any business due to COVID.However, given that it was already above average cost compared to similar all inclusives and now with the deteriorated service, we now feel that the elevated price makes Sandals not worth it.What brought us back each year was the additional 11% discount for your next trip if you booked while staying at Sandals.Also, after 70 nights (10 one week vacations), they reward you with a 1 week vacation for free (excluding flights).We would have given 4 stars, but now 3 stars due to much less value for the price. So, we have cancelled our upcoming trip, with loss of our deposit. And we do not plan to book again with Sandals in the future.”

“One month before our reservation at the Royal Bohemian on Nassau where our daughter was to be married and a few days after taking our final payments Sandals Resort canceled our reservation in order to close the resort and renovate. They offered to change us to a different resort but anything comparable was booked up. There was no offer to give us a discount for our inconvenience or any other solution other than to change our dates or wait for the resort to reopen. They did offer $500 to help offset flight ticket changes. This was to be a wedding destination involving multiple reservations.You don't just change your dates, your vacation time from work, your flight tickets, your childcare arrangements AND the large wedding reception planned once we all came home for the many family and friends who could not join us in the Bahamas.The phone communication is 3rd world. I spent hours on hold trying to find an alternate resort, literally.When we decided to just get a refund it took 2 1/2 hours and 3 calls. We have to wait 6-7 weeks to get our money. Shady unprofessional business. Never again. This company sucks. Don't trust Sandals Resorts.”