Experience Luxury and Comfort at Sheraton Suites Chicago O'Hare in Rosemont

Kera Shackelford

Oct 06, 2022

5

Remember to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your stay. This site will compare countless booking websites and usually will have prices a lot cheaper compared to others! You're welcome :)! This hotel is one of my favorites in this area. I've been coming here for years. If you stay for a few nights you for sure won't be let down. Easy to check in, shown where to park (a block away, but covered at least), rooms clean and spacious. Staff very accommodating and extremely helpful. Shuttle service worked great for international dropoff and pickup. A perfect solution! Don't hesitate!

Reece

Jul 01, 2022

5

We were helped by Leah at the front desk who could not have been kinder. She was incredibly helpful, friendly and had a great attitude and is a great extension of the hotel. The rooms were amazing and clean, and the experience was like none other. We had a great time. Thank you Leah for your help as well!

Lauren Butikofer

Jun 01, 2022

5

We stayed here for two nights during an unexpected layover and absolutely loved our experience. The shuttle service from O’Hare is a super convenient amenity for travelers, and the staff at the front desk were beyond accommodating. My only gripe is that the hotel doesn’t include free WiFi, but that’s out of the team’s control. If you’re looking for a hotel within close proximity to O’Hare, I highly recommend giving Sheraton a try!

scott skurdalsvold

Apr 26, 2022

4

Great hotel but needs a refresh. Must be quite old. Elevator doors squeak all night so I recommend rooms away from the elevator bank. Breakfast was great. They were tolerant of our many athletes running around at all hours. Surprisingly the bar closed early on a Saturday night. Parking is expensive! $25/night. Great location and the aircraft barely make a sound in the hotel.

Kayla Eastman

Apr 17, 2022

1

Update 2 | 🚨MAJOR INJURY CAUSED BY HOTEL 🚨 While checking out of the hotel a member of our party was utilizing the accessible ramp into the parking lot and fell due to poor upkeep of the ramp and parking lot, resulting in a steep drop off. This fall resulted in a fractured ankle and an ER visit on Easter. If I could amend this review to be 0 stars, I would. Stay FAR away from this place. Update: when they reissued our room keys for the parking lot they also once again deactivated the mobile key and they removed the complimentary club access they’d issued as an apology for the original room issue. Thankfully the same gentleman who assisted us the first night with moving rooms was able to calmly and quickly resolve this issue. This team member has been the only redeeming aspect of this stay. When we arrived our room was dramatically different than the photos provided on the website with multiple pieces of furniture missing. Because we planned to spend a lot of time in the room we asked to be moved to a room that included all of the furniture. A brand new supervisor did eventually come to help us move rooms and was courteous enough to move us to Club level, however in the process he deactivated our digital key despite asking specifically that that remain activated. We were tired so decided to rest and just use the physical keys. The phone and TV didn’t work in the new room so they had to send maintenance up. In the morning we had an appointment and were trying to leave in a rush and our new room keys wouldn’t allow us out of the self park lot. The woman at the desk, Eunice, was extremely rude in trying to get the situation resolved, blaming us for our keys not working. Now we are late to our appointment after spending nearly 10 minutes attempting to exit their parking lot due to their error. All that to say, if you prefer a stay where you know what you’re going to get with your room and you receive better than basement level service, choose a Hilton property instead.

Michael Whitt

Oct 17, 2021

5

5 things I look for in a hotel. Quiet room. Dark room. Cold room. Good hospitality. Convenient. This place checks all the boxes. Great option if you’re going in/out of O’Hare.

Erica Jackson

Oct 15, 2021

5

Clean and spacious room. Great attentive friendly staff. Restaurant and Starbucks inside. We stayed here over night and used the park and fly option to store our car. The airport shuttle is timely, quick, and convenient. Will definitely stay again next time we fly out of o hare in Chicago

abdul quesenberry

Oct 05, 2021

5

Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking your place. This website will compare countless booking web sites and usually will have rooms much cheaper than others! You're welcome :)! This hotel is one of the best in this area. I have been staying here for a long time. If you stay for a few days you for sure won't be let down. Beautiful stay at a great price. Our family loved staying here. There were amazing views inside the hotel. Staff were helpful and friendly. The rooms were clean, well kept, and very comfortable. We even got the secret spot to grab a deep dish from the hotel staff.

Kim Fogel

Jul 24, 2021

5

A very nice hotel. We used this for a Park, Sleep, and Fly. The room is a two room suite so if you have kids with you, you can let them have their own place to sleep. The restaurant was quite nice. As for parking, a garage is provided for the long term parking for airport trips. I would recommend Sheraton Suites Chicago-O'Hare. Update: On our return back, I was impressed with how professional our shuttle driver was despite some angry passengers on the shuttle. They seemed to take out their frustration on him. Most everyone experienced delays getting into O'Hare that evening because of weather, but that's no excuse to give the shuttle driver a hard time. I noticed that a few passengers didn't even tip the driver. Really rude! Sheraton hires some very nice people who have professionalism as their top priority.

Luke Nagtzaam

Jun 12, 2021

4

Convenient location near the airport. Park and fly available free with a night’s stay. The hotel is older but clean. The bathroom was recently updated. All rooms are suites. There is a large open area in the middle of the hotel with tables and couches. The hotel restaurant / bar is also in the open middle area. Menu is basic burgers/ sandwiches. Food is a little pricey for what you get but the location is convenient. Shuttles leave to the airport every half hour.

MikeFromWisc

My first Sheraton Experience

3

I'm a Marriott hotel fan, I'll admit, and have never stayed at a Sheraton. I needed a hotel by O'Hare airport, and wanted long term parking and airport shuttle. This had both, and now with the...

JesseW906

Room for improvement as improvements are made.

4

Renovations currently being made through March 2019 to improve bathroom fixtures. Suites at this facility are two rooms devided by doorway, with access to bathroom on bedroom side of door. HVAC held...

bigbobkuhn

Layover and park n fly

4

The room was very spacious and clean. Although it had not yet received the expected bathroom renovations it was quite adequate. We came a day early to beat the polar vortex storm and we were easily...

Go52424237267

Great Option for OâHare

5

Rooms are good. Quiet, nicely renovated. But theyâre getting 5 stars due to the fact theyâve stopped using disposable plastic shampoo containers. And their solution is really nice. Great hotel for...

Navigator436763

Completely wonderful

5

The suites are very large, especially the bedroom. Features I like; bedroom closet, adjustable thermostat, best shower heads, 2 big screens. The atrium is very nice to mingle with friends. The...

adamgZ3036XT

Best hotel, best support staff in Rosemont IL

5

Executive summary: great overall value and experience. I've stayed here twice now, mostly due to support staff experience. First time was August 2021 to pick up kids following a long haul...

bekahb656

Amazing shuttle driver

5

Anthony, my families shuttle driver for the evening, was very informative, and he made me very happy after a long day of traveling. His shuttle driving was like no other. He cracked a few jokes and...

HeatherBurch

Awesome Airport Transfer Driver!!!

5

Anthony was a very friendly and helpful driver! He went over and above to give us great service! He even gave us advice for future visits. He was very helpful at the motel and helped us store our...

Galgidoa786

Awesome service from Brandon Alex!

5

He was so accommodating and informative and just overall a nice guy good to see this how of service at the Sheraton! He oversaw all of our needs. He gave us all the information we needed and more...

Sheraton Suites Chicago O'Hare, Rosemont

Sheraton Suites Chicago O'Hare

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