Sheraton Suites Chicago O'Hare
6501 North Mannheim Road, Near Allstate Arena, Rosemont, IL 60018, United States
Rating
4.3
Travelers Choice
2021
Price Level
$$
Rooms
296
Pets
Yes
from COP 8,101,634.54
Destination: Rosemont, Illinois IL
26
May
Transport From Columbus, John Glenn Columbus International Airport (CMH) to Chicago, Chicago OHare International Airport (ORD)
United Airlines
6:12 pm - Columbus, John Glenn Columbus International Airport (CMH)
6:44 pm - Chicago, Chicago OHare International Airport (ORD)
TIME
1h 32m
TRAVELERS
2 Մեծահասակներ
0 bags
1h 32m
Nonstop
Flight Information
26
May
Sheraton Suites Chicago O'Hare, Rosemont
Sheraton Suites Chicago O'Hare
Price & Availability
Select your room
1 Bedroom Standard King Suite ·
Bed & Breakfast for 2 Guests · King
Package Rate
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
970 reviews
5
393
4
361
3
154
2
69
1
48
Customers Review
Value 2.8
Location 3.8
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.2
Amenities 4.1
Condition 4.3
Recomendation 83.1%
“Update 2 | 🚨MAJOR INJURY CAUSED BY HOTEL 🚨
While checking out of the hotel a member of our party was utilizing the accessible ramp into the parking lot and fell due to poor upkeep of the ramp and parking lot, resulting in a steep drop off. This fall resulted in a fractured ankle and an ER visit on Easter. If I could amend this review to be 0 stars, I would. Stay FAR away from this place.
Update: when they reissued our room keys for the parking lot they also once again deactivated the mobile key and they removed the complimentary club access they’d issued as an apology for the original room issue. Thankfully the same gentleman who assisted us the first night with moving rooms was able to calmly and quickly resolve this issue. This team member has been the only redeeming aspect of this stay.
When we arrived our room was dramatically different than the photos provided on the website with multiple pieces of furniture missing. Because we planned to spend a lot of time in the room we asked to be moved to a room that included all of the furniture. A brand new supervisor did eventually come to help us move rooms and was courteous enough to move us to Club level, however in the process he deactivated our digital key despite asking specifically that that remain activated. We were tired so decided to rest and just use the physical keys. The phone and TV didn’t work in the new room so they had to send maintenance up.
In the morning we had an appointment and were trying to leave in a rush and our new room keys wouldn’t allow us out of the self park lot. The woman at the desk, Eunice, was extremely rude in trying to get the situation resolved, blaming us for our keys not working. Now we are late to our appointment after spending nearly 10 minutes attempting to exit their parking lot due to their error.
All that to say, if you prefer a stay where you know what you’re going to get with your room and you receive better than basement level service, choose a Hilton property instead.”
— Kayla Eastman
“We were helped by Leah at the front desk who could not have been kinder. She was incredibly helpful, friendly and had a great attitude and is a great extension of the hotel. The rooms were amazing and clean, and the experience was like none other. We had a great time. Thank you Leah for your help as well!”
— Reece
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