Iberostar Paraíso del Mar
Cta Chetumal Km.309 - Pto.juarez - Playa Paraiso, Near El Manglar Golf Course, Playa Paraiso, 77710, Mexico
Rating
4.2
Travelers Choice
2021
Price Level
$$$$
Rooms
388
Pets
No
from £ 1,846.59
23
Mai
Iberostar Paraíso del Mar, Playa Paraiso
Iberostar Paraíso del Mar
Iberostar Paraiso del Mar All Inclusive ist ein fantastisches Strandresort in Playa Paraíso, mitten in Playa del Carmen und Puerto Morelos. Das Hotel bietet wunderschöne, im mexikanischen Stil dekorierte Zimmer und großartige Einrichtungen. Hier können Gäste die warme Brise fühlen, auf das azurfarbene Meer hinausblicken und sich vom überragenden Gefühl der totalen Entspannung überwältigen lassen; ein Ort, an dem tadelloser Service jede Erwartung übertrifft.
Price & Availability
Select your room
Premium Room ·
All Inclusive
Non Refundable
Premium Room (Tropical View) ·
All Inclusive
Non Refundable
Premium Room (Pool View) ·
All Inclusive
Non Refundable
Standard Room ·
All Inclusive
Package Rate
Non Refundable
Standard Room (Pool View) ·
All Inclusive
Non Refundable
Standard Double Room ·
All Inclusive · Double
Non Refundable
Oceanfront Junior Suite ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.2
537 reviews
5
4636
4
1785
3
647
2
250
1
174
Customers Review
Location 4.2
Cleanliness 4.5
Comfort 4.2
Neighborhood 4.3
Amenities 4.2
Condition 4.3
Recomendation 78.6%
“There are several things that make this resort a sub par choice.
#1 the bugs in the rooms; I traveled with a group and in total we had 3 rooms. 1 of the rooms had cockroaches. We killed them and notified the front desk. The dead cockroaches stayed on the floor for 2 days, housekeeping neglected to clean them up. Another of the rooms had ants in great supply. We asked if anything could be done about the little guys. They assured us that they would spray our rooms.
#2 Air conditioning - or lack of. Twice the air conditioning in one of the rooms stopped working. Of course the first was in the night and we woke up with no air movement and in a puddle of sweat. We notified the front desk and they corrected the problem later that day. A couple of days later the air conditioning again stopped working. We notified the front desk and were assured someone would be by later to fix it for us. Despite a second phone call later that evening the air conditioning was never fixed and we embraced the heat and humidity and slept anyway.
#3 Customer Service - lack of - following up with the front desk the following day about the air conditioning situation. We stood at the counter for 15+ minutes while phones were answered and conversations in different languages were taking place around us. Finally after talking to 2 front desk clerks and the customer service manager it was suggested that we were probably hot from our days spent in the sun and the air conditioning in our room was working just fine. They gave us a $4 bottle of tequila for our troubles. Ironically none of us drink alcohol.
#4 Housekeeping was missed twice. Sometimes I don't mind, but we were on excursions that brought us home dirty and needing towels. And don't forget the ants. We were squishing them and could have used a floor sweep and mop.
#5 The Beach, just an FYI for other travelers - the beach is a fair walk from the lobby and is overrun with little creatures called Coati. They are not shy at all and will climb onto the table beside you or under your chair to steal food. Like I am talking dozens of these guys every were, climbing in and out of the garbage cans. Kinda cute, mostly not. The staff don't seem to be concerned at all, but it definitely takes away from the beach experience.”
— Sarah Burgess
“Excelente culinária e opções de lazer, piscina muito espaçosa e com vários ambientes, mar calmo e ótima infraestrutura de quiosque”
— Natália Oliveira
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