Experience Luxury at Barcelo Maya Colonial in Riviera Maya, Mexico

Lisa Friars-Blit

Jan 31, 2023

2

Went in Jan 2023 with our two kids age 6 and 18 months. Everything felt like a struggle; there were never enough high chairs for the baby so we often had to feed her on our lap, the staff seemed stressed and unfriendly, we had to call on several occasions that they hadn’t come to clean the room by dinner time, the beach was not nice with essentially no sand for the baby to play in, renting any water sports was next to impossible. The food was not good at all. I will say our 6 year old had a blast in the kids pool, and he loved seeing the iguanas and the shows, but for us it wasn’t a good trip. I would not recommend this location.

Abby Bates

Dec 21, 2022

2

Arriving at the hotel we were exhausted from our flights. The front desk was was friendly. We upgraded to premium level (don’t do this). We went to book our restaurants with our premium status as well as babysitting at nights nothing was available. We were able to book babysitting and the woman helping us told us to call and confirm the day of. We called 6 times today and still no confirmation. We went down to the front desk and they promised us they would call us regarding helping us get as reservation at one of the restaurants as well as confirming our babysitters. I gave them both my cell and my husbands. No call. Still no reservation. Still no babysitter. I asked if we could get our money back from upgrading to premium since we aren’t able to use any of the benefits it comes with and they said no. Don’t waste your money. I would not book this hotel. It is not worth it. The buffet is gross, staff nice. The rooms are meh.

T P

Dec 18, 2022

5

Clean and well maintained resort. Staff attentive and friendly. Family oriented with great layout. The only downside is the beach very rocky and uneven so even with water shoes its a challenge and can hurt you if you not extremely careful as it has large protruding rocks which are not visible. The resort does compensate with large pools. Beach Bar service is a bit slow as one Bar per resort on the beach side for pools and Beach so lineups to get a drink. Should definitely have a beach bar like some of the other 5 star resorts. Good food , selection and taste in the buffet. Got the superior room it was roomy and modern no issues. Resort had 3 floors with an Elevator so great if you have kids or Elderly. One note heard folks requested cribs for their kids and there were none so have a backup plan as no guarantee you will get a crib for your kid if you need one.

Michael Zwirner

Nov 21, 2022

2

1. The check in is not good. Very little information about the resort. The resort is massive and they don’t tell you about anything. Not very accommodating. We ended up getting a room across from the theater. Very loud from 9-11pm. We can hear the shows from our room. We have 2 kids and they wouldn’t let us change rooms. I find this very upsetting. The next day we tried to change rooms and they told us if we wanted to change rooms we would have to pack everything up, check out and then re check back in but then we weren’t guaranteed another room... 2. Right after check in we went to make reservations for dinner for the week. Only could get into three dinners out of seven nights. We were told they were booked. Ridiculous as we just arrived. 3. Food is mediocre and service for drinks is not good. My worst complaint. Lobby bar, swim up bar, any bar you try and go to it’s a wait. 10 minutes for a drink. Not enough bartenders for the amount of people at the resort. There were times I just walked away cause I couldn’t get drinks.. 4. Not impressed with rooms. Feels like you’re in a hotel room. Small. We stayed in the colonial side. 5. The outside area is very nice. The pool & waterpark are good. The beach and the ocean is wonderful. No seaweed. Very well maintained beach. Everything outside is nice. Everything inside not so nice. We have two kids so we are trying to make the best out of the vacation for them. However we have stayed at better resorts. I give honest reviews and I wouldn’t recommend staying here. It may have been different if they had better guest service.

RBC

Oct 11, 2022

3

Good- Resort was very large staff was friendly, beaches were beautiful, lots of fish by the reefs. Pool bars and bartenders were great, lots of fun with swim up bars . Strikers has a great breakfast and lunch with real chicken breast strips . Maid service was great! We had room cleaned everyday. Leave a tip your room will sparkle. Bad-When we arrived tipped front bell men to bring our bag to room. Thirty minutes later no bags. Husband had to walk back down and get our bags not five star. The food at Kyoto & Capri was terrible almost not edible. Cut into the lobster and it fell on the floor it was so rubbery. Room smelled musty and AC made loud noise. Front Desk would not move us but did fix the loud AC fan in room. Tips-Make your reservation for dinner when you arrive. Go early to watersports (only four kayaks available for six resorts) but It was fun to take them out on the ocean. ATM to the right of check in.

Arcaneghost24

Jul 29, 2021

5

The service is BEYOND excellent. Macario and Fernando in particular were extremely good waiters/servers: not a minute went by where either one of them wasn’t tending to our needs. Whenever we asked for something, they would be very quick to bring it out. Definitely worth the visit to go here.

Liyah

Jul 04, 2021

5

Our waitresses Addy and Francesca were the best! They were so helpful & kind! Here at Kyoto has amazing amazing food that will leave you super satisfied! I recommend coming to this restaurant located in Barceló Maya Colonial!! 🔥🤍

Teresa Krygowska

Jun 30, 2021

5

Very nice place for vacation. Room were very clean and comfortable. Food was delicious, service was great, pools, entertainment was good. Gardens was clean and keep in good shape. The beach is big and beautiful. It was seaweeds on it and the stuff was working night and day to clean it up . Thank to hard working and friendly people for making our vacation pleasant and memorable.

Diana Figueroa

Jun 24, 2021

5

Restaurant Kyoto was an amazing experience, our chef Sandra Juarez, our waitress Francisca Deara, Addy Chan, and the supervisor Miguel Moo made our experience wonderful. They provided excellent service to me and my family. The food was fresh and delicious. Thank you team for the wonderful experience, we would definitely come back thanks to these amazing people.

Brandon Sawyer

Mar 29, 2021

5

A Seafood Restaurant wouldn’t be my first choice, BUT Jorge, Carlos and Alberto were all fantastic. Very enjoyable staff, and very quick! I ordered lamb chops and they were delicious. My wife really enjoyed the shrimp as well. Very cool place!

Val Salov

Dec 23, 2020

5

Barcy Club Colonial - Thank You!! Thank you Mariana and Sara for your wonderful care and enthusiasm looking after our daughter! She attended every day on our 12 day vacation and was so happy! It’s great to see when people really care about what they do.

Michelle Griep

Dec 12, 2020

5

Wow. Love this place! Awesome swimming pools. The beach is silky and the snorkeling is full of sea creatures. I gained at least 5 pounds from the delicious restaurants and buffets. The beds are comfy and the staff is friendly. But you want to know the highlight? Laura and Danny, the fantastic Zumba/yoga/water aerobics instructors. I will miss them most of all! They really made this feel like a home away from home. Make it a point to meet them!

Ken Ostdiek

Dec 08, 2020

4

We stayed here in 2019 and are planning a return in 2021. We absolutely loved this resort. The only complaint we had was that they did not serve alcohol until noon and the swim up bar shut down at like 7pm. We hoped to enjoy a Bloody Mary or Mimosa with our breakfast but could not. I would like to know if that is normal for just this resort or for all resorts. Or was it just because of the time of year that we were there (September). Seems odd for an all-inclusive resort.

Kimberly Crill

Nov 10, 2020

2

The resort location and food is what make this place other than that we were not fans. The service was terrible. Maids often did not clean our rooms and we had to call to get more toilet paper and clean towels. The drinks were weak and full of syrup instead of natural flavoring (like lime juice). The rooms are all in desperate need of upgrade as well. They were clean but needed serious repair. There were actual holes in bottom of the door frames with water leaking out of the. The sliding glass door barely moved properly and the screws that held the top lock on were literally falling out. We expected a lot more for a Barcelo resort and were treated sub par even though we are Occidental members. Definitely would not recommend for the price tag.

Pam Vesa

Sep 27, 2020

5

Love this resort! Have returned several times. Food is spectacular. Rooms are lovely. The whole decor and layout of the resort is incredible. A favorite for us

coraleeshaman

Paola Colonialâs lobby greeter

5

This was our 5th visit. We unknowingly booked where our friends didnât (at the Tropical)Our family and friends were in the Colonial. Also,My husband only drinks a specific alcohol. The tropical...

Paradise318072

Barcelo hands down the best experience!!

5

We went for a wedding and our experience was amazing. Best for smiles with young children. There is so much to do recommend 10 days!! Good food. Great connections to excursions. Great Restaurants...

OnAir04474023244

Repeat customer

5

We have been coming here since 2005 and continue to enjoy our experience. Superb location, well maintained and operated, and pleasant staff. They continue to add buildings and entertainment which I...

sunfunx5

PQS Price Quality and Service

5

A million positives about Barcelo (Colonial). Huge number of optional activities for any age (some cost; para-glide 130 USD for 2, surfingsmall waterpark 20USD/day but many don't; tennis, paddle bal...

Sanqui-COL

Tokyo @Barcelo Riviera Maya

5

Great experience at the Tokyo Restaurant . Thanks to Jose Duarte and Carla fir this great family might. The food was well prepared and Jose was great. I suggest families from all over the world to...

edita777

Do not recommend this hotel to anyone!!

3

Every year me and my son go to Mexico for a long time, at this time it was 8 weeks in 5 different hotels, this one was last week and worst!!!Rude staff, terrible service, nobody cares about you!! I...

1962L

N/Aub

3

Beautiful, clean resort, with friendly staff and amazing pool area. The one downfall, for us, is the television, as stations are mostly in spanish. The one english station is CNN. If there are...

et267

Loved it

5

We've stayed at the Colonial one time before years ago. I loved it then and have always wanted to return on a longer trip. This time we stayed two weeks, premium level. I've been reading reviews and...

rcticocean

Few positives, but lots of negatives

3

Iâve stayed at Palace Resorts in the Riviera Maya multiple times in the past, along with other resorts near Playa del Carmen and the Allegro Cozumel. I had heard good things about BarcelÃ³ Maya from...

Brian S

Mostly good with a few hiccups

4

Property is very pretty Food is excellent. You don't get to eat in the specialty restaurant every night. You have to go to Guest services and make reservations. I suggest you plan the entire week's...

NotinghamFrenchy

We had a great time

4

As a family of 4 we enjoyed our stay at Colonial. 2 of us enjoyed the diving centre and passed our open water certification while the other 2 enjoyed the pool and the beach. Lots of places to eat and...

505aerenm

Amazing trip to the Colonial

5

Weâre having a really nice experience in this hotel, weâve enjoyed a lot the beach, drinks, food and facilities, thanks a lot to the entertainment team for helping us always (Abdiel, Laura, Jonathan...

Barceló Maya Colonial, Riviera Maya

Barceló Maya Colonial

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