“There is a lot to like about this hotel. The location is excellent. The rooms were nice. Breakfast was appreciated. The staff was very kind and accommodating. We had a room on the 35th floor with an outstanding view. But man, we have to talk about the elevators. It really is frustrating to be excited to get out and go enjoy your day in Chicago and wait 20-40 minutes to get an elevator. One elevator was down during our visit which likely exacerbated the problem, and other than that I really liked it here, but it was bad.”

“Won't return. We just joined Hilton Honours prior to this visit, and are seriously questioning that choice. Hopefully our issues are unique to this (weirdly combined Hampton/Homewood) hotel. We were lied to 3 times about the cost of valet parking. While the room was fine, it was advertised as "lakeview" - yes, we saw a sliver of it, but nothing like the pictures online. Our reservation was for 3 people, but it was set up for 2 & we had to call numerous times to get linens, pillows, coffee etc for our daughter. Elevators took FOREVER in the morning. The toilet screamed (yes, screamed) every time we flushed it. Front desk staff was friendly & accomodating, but valet was not, actually thought I was lying to him about what I had been told 3x about the price of valet parking. Challenged me on where I'd heard it (twice over the phone, and the twice was because I didn't believe the price the first time, it seemed too good to be true. So I called back & confirmed.) and then when I was able to give him the name of the man who had checked us in (Hector) & had, for a third time, confirmed the price I'd been told over the phone, he took us inside & very specifically asked him the price in a way that gave the answer he wanted Hector to say - so he could look at us like we'd lied to him. Not cool at all. The pool was a tiny little cement block on the roof. Location was nice, but when you're paying a premium price for Hilton's amenities, the hotel should be better than this.”