“This is not a good hotel… I was going to wait until after my stay here to write a review in the hope that things would improve, but if anything they are worse. (If they somehow manage to turn this around I will edit my review). Because we knew we would be arriving late evening, and to ensure we received the rooms we requested and paid for we checked in online using the link they sent on the morning of arrival…or at least that’s what I thought. Despite completing the form and getting confirmation, when we arrived at the hotel at 9pm as planned I was told that the online check in was broken that day (just that day?), that they were fully booked and that we could not have the rooms on the same floor unless we took a downgraded one (they insisted the downgrade room was what I booked until I logged in and showed them my booking), BUT if we did take the downgraded room they would not refund the €125 difference I had already paid. This was all after I had explained that my brother needs extra assistance and that was why we needed and asked for rooms on the same floor. I asked to speak to the manager (in an ‘I don’t think we’re getting anywhere’ way, not in a ‘Karen’ way) to see what our options were but was told “he will say the same thing” (be separated or take a lesser value room with no refund, and which also would not have met my brother’s needs). Tired and with my brother becoming agitated we took a room on another floor as it was the only real option given. On entering the room we were greeted with an eggy smell from the bath drain, stained carpets and chairs, a broken fridge and no coffee for the coffee machine. The next day the room was barely cleaned, if at all? Coffee cups were unwashed or replaced and again, no coffee refills. I had to go again to reception and ask. No apologies were given. Used towels were left where we had hung them. Speaking of the towels, they are thin, old and scratchy, as you would expect in a 2* hotel, not 4. As were the toiletries and you aren’t given a vanity kit. (For info, these were the Sleep King rooms - and definitely not worth the “upgrade” cost). The gym is basic but fine, some old cardio machines and free weights. The sauna was “broken”…but I never saw anybody working on it and no indication whether or not it would be back in use for guests soon. Breakfast is the only thing that’s truly 4* in this hotel. Even the beautiful staircase you see in the pictures is in a different part of the building. If you like basic, soul-less chain hotels with no customer service then this place will be fine for your needs. If you want the level of comfort, cleanliness and service you pay for and expect from a 4* hotel or to feel like a valued customer then in a city with so much choice, choose to stay somewhere else.”

“We stayed there two years ago and our stay was super lovely the food the bar and the staff were amazing and very helpful”