Grand Wailea, A Waldorf Astoria Resort
3850 Wailea Alanui Drive, Near Shops at Wailea, Wailea, HI 96753, United States
Rating
4.5
Price Level
$$$$
Rooms
776
Pets
No
from $ 5,180.21
26
May
Grand Wailea, A Waldorf Astoria Resort, Wailea
Price & Availability
Select your room
Standard King Room (Accessible) ·
Միայն Սենյակ · King
Non Refundable
Standard 2 Queen Room (Garden View) (Accessible) ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard Double Room (Garden View) ·
Միայն Սենյակ · Double
Non Refundable
Standard King Room (Garden View) ·
Միայն Սենյակ · King
Non Refundable
Lagoon Ground Floor 2 Queen Room ·
Միայն Սենյակ · 2 Queen
Non Refundable
Lagoon Ground Floor King Room ·
Միայն Սենյակ · King
Non Refundable
Standard King Room (Ocean View) ·
Միայն Սենյակ · King
Non Refundable
Standard 2 Queen Room (Ocean View) ·
Միայն Սենյակ · 2 Queen
Non Refundable
Deluxe King Room (Ocean View) ·
Միայն Սենյակ · King
Non Refundable
Deluxe 2 Queen Room (Ocean View) ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard Double Room (Ocean View) ·
Միայն Սենյակ · Double
Non Refundable
Standard 2 Queen Room ·
Միայն Սենյակ · 2 Queen
Non Refundable
Deluxe 2 Queen Room ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard 2 Queen Room (Garden View) ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard 2 Queen Room (Accessible) ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard 2 Double Room ·
Միայն Սենյակ · 2 Double
Non Refundable
Standard King Suite ·
Միայն Սենյակ · King
Non Refundable
Standard Double Room ·
Միայն Սենյակ · Double
Non Refundable
Standard King Suite (Ocean View) ·
Միայն Սենյակ · King
Non Refundable
Standard Suite ·
Միայն Սենյակ
Non Refundable
Deluxe King Suite ·
Միայն Սենյակ · King
Non Refundable
Standard King Suite (Accessible) ·
Միայն Սենյակ · King
Non Refundable
Deluxe Suite ·
Միայն Սենյակ
Non Refundable
Standard Double Suite ·
Միայն Սենյակ · Double
Non Refundable
Royal King Suite ·
Միայն Սենյակ · King
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
998 reviews
5
1
4
0
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2
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Customers Review
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.7
Amenities 4.5
Condition 4.4
Recomendation 67.8%
“This would be a 5 star review except for my experience at the pool rental. Staying here was a very expensive special treat that I booked based on the awesome pools. The property is gorgeous, rooms are beautiful, whole atmosphere is amazing. However, when my 10-yr old and I got down there, I asked about a cabana specifically for shade. I was told that cabanas weren't available but I could have a round bed with shade perfect for 2 people. I signed for it sight unseen based on the belief that if the staff person knew I wanted shade for myself and my child, it would have shade. $400 but no skin cancer for my red-headed kiddo is priceless. Refer to the photos for the shade given. Sitting hunched over at the back (no pillows), in my hat and towels, I was still getting burned. Right next to me were loads of open lounge chairs in full shade. I asked for a refund and was instead offered a different seating area with about an extra 2' of shade. I stated that that still put me and my child in the sun, so didn't work for us. I was told that I had no recourse and that they wouldn't provide a refund since we didn't cancel 7 days in advance despite having booked an hour previously. We went from thrilled to be in this special place to feeling cheated and taken advantage of.”
— Christine Kulz
“There are some real pros and cons of this place. Pros: great location, amazing pool, great beach, great luau, great housekeeping.Cons: parts of it definitely need an upgrade and we dealt with a few different rude staff members. Right as we checked in, she let us know that we booked the room incorrectly so we did not have a connecting door between us and our small children. The Hotel website has no way to indicate this and she acted irritated with us for having to deal with it. Also, their great spa is completely under renovation so you’re paying the same amount with absolutely no amenities. Last, there’s no shuttle service to other places in Wailea from the hotel. Every other hotel we stayed at in that area provides this. The valet told us she could not help us because the drivers needed to drive the owners of the hotel around. Definitely made us feel much less important than them. When I reported this to management, I was told I would get a contact back and never did. Very disappointing. Existem alguns prós e contras reais deste lugar. Prós: ótima localização, piscina incrível, ótima praia, ótimo luau, ótima arrumação.Contras: partes dele definitivamente precisam de uma atualização e lidamos com alguns funcionários rudes diferentes. Assim que fizemos o check-in, ela nos informou que reservamos o quarto incorretamente, para que não tivéssemos uma porta de conexão entre nós e nossos filhos pequenos. O site do Hotel não tem como indicar isso e ela agiu irritada conosco por ter que lidar com isso. Além disso, seu ótimo spa está completamente em reforma, então você está pagando o mesmo valor sem absolutamente nenhuma comodidade. Por último, não há serviço de transporte para outros lugares em Wailea do hotel. Todos os outros hotéis em que ficamos nessa área oferecem isso. O manobrista nos disse que ela não poderia nos ajudar porque os motoristas precisavam conduzir os proprietários do hotel ao redor. Definitivamente nos fez sentir muito menos importantes do que eles. Quando relatei isso à gerência, me disseram que receberia um contato de volta e nunca o fiz. Muito decepcionante.”
— Lisa Haskins
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