The Row NYC hotel
700 8th Avenue, Near Times Square, New York, NY 10036, United States
Rating
3.5
GreenLeader
2024
Price Level
$$$
Rooms
1331
Pets
No
22
May
The Row NYC hotel, New York
Price & Availability
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Overall
Good
3.5
4592 reviews
5
1589
4
1136
3
408
2
189
1
125
Customers Review
Location 5
Cleanliness 3.6
Comfort 3.4
Neighborhood 4.4
Amenities 3.5
Condition 3.4
Recomendation 76.8%
“Changing to a 1. I’ve been chasing down a receipt for over a week. No one will assist. No one returns emails. The answering service cannot provide any contact method other than to call a number where the operator just routes you back. Avoid this place at all costs.
Yes, the price and location are great. The rest, not so much. The elevators have a wait of about 15-30 minutes any time you want to go anywhere. The restaurant/lobby area is closed off often, and there are no outlets to work from. The "business center" is an open area by the front desk. The rooms are tiny, as expected. My room was clean, but my colleague's was filthy. I don't think I have ever stayed in a hotel that I wouldn't return to, but this will be it. I am also trying to chase down a receipt, which has lead to multiple unanswered emails to billing, calls that are transferred and dropped, a front desk that is "too busy" to get to it today and cannot assist, and finally one pleasant person working in reservations that is trying to chase it down for me. If it wasn't for her, this would be a 1.”
— Jenna Anderson
“It was my first time by myself in NY city, and let me tell you this hotel was a great choice for me.
First: Customer service was always friendly. Everytime I had a question they would answer with a smile on their faces.
Second: I got a room on the 22 floor, which gave me an impressive view of NY city. It was an outstanding view from my window.
3: This wonderful hotel is close to everything around the area. It's location helped me tremendously with everything I needed to do.
2 things I didn't like about it were the fact that they charge around 35-40 Dollars for early check in.
The one thing I didn't like either was the fact that they charge you 100 Dollars extra, which would be reimbursed later.
Thank you”
— Enmanuel Salvador Burgos
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