NH Collection Madrid Gran Vía
Gran Via 21, Near Gran Via Street, Madrid, 28013, Spain
Rating
4.6
Travelers Choice
2021
Price Level
$$
Rooms
94
Pets
Yes
20
мая
NH Collection Madrid Gran Vía, Madrid
NH Collection Madrid Gran Vía
Price & Availability
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Overall
Wonderful
4.6
372 reviews
5
280
4
78
3
25
2
2
1
3
Customers Review
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.7
Amenities 4.5
Condition 4.7
Recomendation 88%
“Very good location ,friendly staff ,relaxing and clean hotel ,room with nice balcony.
Great sky bar.”
— Jousef OJ
“Do not stay at this hotel! We had such high expectations as it was very centrally located and looked beautiful. We made reservations directly through the hotel and selected the "Pay at the hotel" option due to covid concerns. Unfortunately, our flights were cancelled and we never made it to Madrid. However, the hotel still charged me and refused to even give me a partial refund. After much back and fourth they asked for supporting documents to look into my case. Then after giving them boarding passes, confirmation numbers, etc. they still stated that I didn't have a valid excuse to cancel my reservation and refused to give me my money back despite never having stayed at this hotel for something completely out of our control. This hotel may be beautiful but lacks empathy, respect, and genuine customer service for it's guests. Please do not give them your business and book your stay elsewhere.”
— Joanna Sanchez
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