Discover the Luxury of Hilton Garden Inn St. Charles

Ib En

Oct 14, 2022

3

It's a run of the mill, slightly below standard, hotel experience. However, the surrounding area is awful with burned down buildings all across the road, no taxi service operates this area, and the selection of dining options I the area is subpar. The rooms are nice, spacious, clean and with TV and wifi (if you are an Hhonors program member). The gym is tiny, no towels in the towel rack, and one out of two treadmills were broken. The pool is small and evidently being renovated or serviced but instead of closing the area off it is full of dust and plastic sheets to separate the area off from the rest of the pool area. The breakfast is nice enough and with the option of a hot meal to order.

Ron Gauerke

Sep 27, 2022

5

Clean rooms. Great service. Been here for almost 3 months. Whirlpool has not been working all this time. No free continental breakfast but available for cost.

Lance Brown

Jul 30, 2022

1

Do not stay at this hotel. I travel a LOT and I’m a Hilton diamond member. This is the worst hotel I’ve stayed at in over 9 years. NONE of the gym equipment works. It is all broken. They gym is extremely small for what I consider Hilton Garden Inn standards. I’ve seen Hampton Inns with bigger facilities. My asked to see the manager about the equipment all being broken I was told she is only there a couple of days a week and when she is there it is only from 9-2. This makes it difficult to have a conversation with her as someone there on a business trip. Additionally, my room smelled. I figured out on the last day of my trip that the AC unit was leaking water into the floor/carpet. I’m fairly certain this was causing mold to grow and creating the smell. I will be in this area for the next 6 weeks. My team will not be staying at this hotel for the remainder of this trip.

Josh Gachnang

Jul 24, 2022

3

An exceptionally mediocre hotel, especially given the price. Wi-Fi kicked me off every 20 minutes, thankfully my work could be done offline. Bathroom had no fan, so the mirror was useless for half an hour after a shower. The bed was comfy.

Lani Mergen

Mar 04, 2022

2

The beds r comfortable and the pool is clean however the hot tub was closed and so was the restaurant. Also this is not the place to stay if u are looking for a relaxing weekend. People were loud all night then at 8am housekeeping banged on our door and then opened it while we were sleeping. Housekeeping was really loud in the hallway all morning. Definitely won’t b staying again!

torpdo

Nice

4

A quiet hotel in St Charles, IL. The pool was open but not the hot tub. The room was clean and fresh. The bathtub was deep (I liked it!); however, I had trouble turning off the water so it dripped...

Traveling_Man2691

Great service

5

The hotel was nice and clean and one young man at the front desk, Trent, was super courteous and helpful. Rooms were nice and this location is great too. We enjoyed our stay very much and will come...

M8793PJdeborahm

A Great Place to Stay

5

The hotel is beautiful and the staff are a pleasure to work with! From the time we arrived we were greeting with a smile. The fireplaces were going and there was fruit flavored water and coffee in...

DBLJAM

Very dated and cobwebs

2

2 day business trip. The furnishings were very dated and the bed was very uncomfortable. There were cobwebs around lamps and the curtains. The wallpaper is newer, but the doors were metal and...

scb1924

Our stay

3

Ice machine didnât work on my floor not what I expected from a Hilton. Also charged for complimentary breakfast why? Toast and coffee $10 and my ice machine didnât work? Hmm whatâs wrong with this...

Da1964

Amazing customer service

5

Superb kind and accommodating service from every staff that I encountered. Rooms were clean, checking was fast, checkout was even faster. Food service at breakfast was a pleasant surprise as was the...

Hilton Garden Inn St. Charles, Saint Charles

Hilton Garden Inn St. Charles

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