“Signs in the elevator and on the mirror in our room were peeling and looked worn, which indicated to me right off the bat that they don’t do much to properly maintain the place. Appearance and experience are everything for this type of industry, and those are very minor things they could easily fix. We also had a broken thermostat, so the room was very warm. The window in our room leaked during thunderstorms, which maintenance did come in to assess, but nothing was fixed during our stay. The room and bathroom felt grimey- not clean at all. The pillows smelled like oily hair, the vent in the shower area was full of dust, hair in the tub. Water pressure in the shower was awful. The shower head was positioned way too high and could not be adjusted to a more comfortable stream. Worst shower of my life. No extra pillows or toilet paper in room, and no one to bring anything we needed. We had to go downstairs to get everything ourselves, and when we did, the staff had bad attitudes and gave us a hard time about it. Why is it trouble to ask for extra toilet paper? They even rolled their eyes and questioned how many people we had in the room. We had 5 people staying for 3 nights- just give us an extra roll of toilet paper! Additionally, the pool was cold, dirty, full of hair and there was even a used bandaid floating around. The breakfast selection was poor, and a breakfast “monitor” stood watching our every move, making us feel uncomfortable enough to where we skipped breakfast altogether for the remainder of our trip. Of all the Hampton’s I’ve stayed in, this was absolutely the worst. Would never ever stay here again, not even for free. Disgusting experience.”

“My husband and I were displaced because of a sewage pipe breaking and all sorts of nasty things happening to our water. So our insurance was able to get us a hotel for several nights seeing our home was uninhabitable. We didn’t expect much. But let me just say, if I could give more stars I would, and here’s why: - the staff was kind, caring and knowledgeable - the room was clean - the lobby was clean - the whole hotel was clean - working water -working shower - working toilets - the room was spacious, perfect for two people - the place was quiet - free continental breakfast in the morning If I ever need to, I will stay here again. Especially because of the guy working the desk when we arrived which was around 8pm. He was one of the nicest people I’ve ever met.”