“Signs in the elevator and on the mirror in our room were peeling and looked worn, which indicated to me right off the bat that they don’t do much to properly maintain the place. Appearance and experience are everything for this type of industry, and those are very minor things they could easily fix. We also had a broken thermostat, so the room was very warm. The window in our room leaked during thunderstorms, which maintenance did come in to assess, but nothing was fixed during our stay. The room and bathroom felt grimey- not clean at all. The pillows smelled like oily hair, the vent in the shower area was full of dust, hair in the tub. Water pressure in the shower was awful. The shower head was positioned way too high and could not be adjusted to a more comfortable stream. Worst shower of my life. No extra pillows or toilet paper in room, and no one to bring anything we needed. We had to go downstairs to get everything ourselves, and when we did, the staff had bad attitudes and gave us a hard time about it. Why is it trouble to ask for extra toilet paper? They even rolled their eyes and questioned how many people we had in the room. We had 5 people staying for 3 nights- just give us an extra roll of toilet paper! Additionally, the pool was cold, dirty, full of hair and there was even a used bandaid floating around. The breakfast selection was poor, and a breakfast “monitor” stood watching our every move, making us feel uncomfortable enough to where we skipped breakfast altogether for the remainder of our trip. Of all the Hampton’s I’ve stayed in, this was absolutely the worst. Would never ever stay here again, not even for free. Disgusting experience.”

“A hotel is ultimately a place to "rest your head." A simple yet key component to that is a comfy pillow. Hampton Corporate likely spent $250 million dollars on the construction and design of the hotel, ensuring that every little detail is perfect, and then provides a sandbag from WWII for a pillow?! Billions of dollars of infrastructure and customer service in place. Imagine how many design firms, customer experience professionals, hours of thought and effort go into building this experience! Years of work went into every facet. All of this done to provide the best stay for your guests, and it is all undone because of the most simple detail... a comfortable pillow. How dumb!”