A bunch of issues to list: 1. I called in my booking, received a rate, but didn't receive the email confirmation. 2. Called back the next day requesting an email confirmation. Gave them my email address again. The person that I talked to said "he was pretty sure that they cannot resend a confirmation. I should have been more concerned at this point (red flag number 2) 3. I arrived at the hotel, a very nice woman told me that my stay was the night before (3 times I was told this). 3 times I replied that I am here now "the day that I booked for". However unfortunately, I never received my confirmation. She then talked to the manager and I was given a room. 4. No hot breakfast available due to staffing. Honestly I am not mad about that. 5. After I left the hotel I received my "email" bill. The bill was for $40.00 more than the original price. Which is also $40.00 more than web based pricing that I saw before booking the room. Based on the above I believe they charged me a premium for a same day stay. I recommend staying at one of the other 9 hotels within walking distance. Hopefully this helps someone!

I have stayed here many many times over the years. Just recently, the attitudes of the employees there has shifted into a new mode: "We don't care if you're happy or satisfied. We will give you the bare minimum service, and we will have attitude that we have to even do that" That's why I gave the low rating. I will be spending my money elsewhere until this recent behavior changes and I urge you to do the same.

Had a 2 night staycation. This was a great location because it's quiet with plenty of restaurants! The lobby was inviting and serene. Couching in/out was quick. I got a room far away from the elevator and things were quiet. The room smelled clean and wasn't stuffy or damp. Room colors are vibrant and not at all over-powering. The room desk was nice and large but the ergonomic desk chair didn't elevate very high. No stains or rips on the carpet or chair and ottoman. Bed/linens were nice and comfy. The pillows were fluffy but a tad bit too soft. Nonetheless, I got a good night's rest! The room temp was perfect. I was able to adjust the air-conditioning to my liking which was great! Basic cable was okay wish there was HBO. However, the room has a microwave and refrigerator which I used which more than makes up for the lack of HBO! Another plus is that there are plenty of outlets and lights in the room and bathroom. I wish they had a magnifying mirror in the bathroom but that's not a big deal. I didn't eat breakfast because it was a short stay but it is a nice option. The pool and workout room looks just like the pics. Laundry room was a great addition. However, I rated my stay 4 stars because the front desk clerks could be more hospitable. They were too indifferent. Also most importantly, there is no in room safe to store your valuables. For 205.00 a night, they should have a room safe. I can't understand why this establishment doesn't. I rechecked their site and looked at their amenities and sure enough indoor safe isn't listed. Shocked and disappointed about this issue. I called the front desk to inquire and they confirmed that there's no room safe. I had to drag my laptop and valuables around with me when I would leave the hotel. One other issue, $24.00 a day to park is too much. It would be nice if city residents could get a discount.

Very close to the airport, and a great safe place to stay. Was very impressed with the cleaning crew and Shae at the front desk went above and beyond. So appreciate the staff member, Shae, for going above and beyond for me. Great experience with the shuttle service to the airport as well. Thanks Hilton Garden Inn!

I loved my king room so clean and quiet. Best view of the Chicago skyline. A little disappointed in the restaurant. Food mediocre. The coffee pot did not work in the room and there was no coffee in the lobby for a 4 a.m. shuttle. No breakfast to go. Other than that, it was great place to stay.

Our flight was cancelled due to weather and we were fortunate to find a great hotel near Midway. It is only 1.3 miles from the airport with a free shuttle to and from. Hotel is clean, rooms spacious...

I have not been disappointed yet in this hotel when I have stayed there . The staff has always been welcoming and efficient. The facility is always well maintained and clean along with the rooms. The...

Easy check-in. Friendly staff. Clean, comfortable rooms with hot showers and Neutragena soap/shampoo. Good breakfast items but the made to order omelettes are always excellent and the breakfast...

We chose Hilton at Midway to be close to the airport for an early flight. We were charged $18 per car to park on the lot with additional $3 in various tax. By the way, the park and fly option is $21...

Not satisfied pool was very small rooms can use updates paying for outside parking very crazy guest check in could have been a lot nicer and I asked for extra towels didn’t receive them and no...

I ordered dinner at the bar and the server by the name Anissa, was extremely nice, very professional and holds great conversations. The dinner was delicious as well! Thank you for the great...