“Beautiful hotel, especially impressing views of the Central Valley and the surrounding mountains. Brand new everything and very “state of the art”. I do have mixed emotions and will have to review each thing because we certainly experienced highs and lows. Highs The mountain views, wow! The room, everything brand new, big, modern and beautiful. High quality amenities. The view from the room was incredible, we had a cloudless, clear day. The buffet breakfast, very high quality, delicious food, large variety. Outstanding service. Lows There is a $ 25 + tax charge for parking. Not informed about this when making reservations. Lack of instructions of any kind in the room. A/C did not work very well, only the fan worked but it did not cool the room. We placed the complaint, had a maintenance guy come to the room and supposedly fixed the issue, however, the room did not cool all night and we could hardly sleep. Cable TV quality is barely acceptable, some channels randomly translated to Spanish and some in original English, but the language cannot be changed, so it is annoying even if you are bilingual. The only written thing in the room, regarding the change of sheets and so forth, in English only and with spelling mistakes. Hardly luxury hotel quality. Noise: we stayed on a Friday night and apparently there was a big party just about two floors below us, we could both hear the noise and feel the shaking on the glass. Upon calling the front desk to complain, first we were told the noise came from outside, which wasn't true, and then we were told that yes, there was a party in the hotel but, not to worry as the noise would stop at 10 pm. Having woken that day at 4 am, I wanted to sleep early so the noise was an issue for me.”

“My wife and I stayed ten days. The place is nice but the bed was very firm. The food is good but a bit pricey. The place is clean and secure but we did have a morning where the alarms blared waking us up early in the morning. The announcement was only in Spanish so we had no idea what was happening. We immediately got dressed and went down 29 floors only to be told that it was a false alarm. We felt like idiots as we seemed to be the only ones leaving the place We go back to our room and the alarm continues to go off. God forbid something serious happens in this hotel as the staff seemed utterly unconcerned during this situation.”