Discover Comfort and Convenience at Hilton Garden Inn Merrillville in Indiana

Amber

Oct 02, 2022

2

Suite was dirty. The previous guests left their underwear in one of the drawers. There was a chewed up cat toy under the bed. The floors looked like they hadn't been vacuumed. The pull out bed was very uncomfortable and lumpy. No hot tub and no free breakfast. Not worth the money. However staff was very polite and helpful.

Kyle Belanger

Jul 21, 2022

4

Pretty standard Hilton Garden Inn if you're used to the chain. Nothing that sets this above or below the rest of the brand. The rooms feel like they could be due for a refresh, and I would have liked a few more plugs, as the ones on the lamps don't fit an oversized plug correctly. Overall though nice hotel and I would stay again.

Willeta Smith

Jul 18, 2022

1

I reserved the jacuzzi room the day before my stay and they decided to call me after check-in at 4pm . Tammy told me that I couldn't get that room because the jacuzzi wasn't working and they couldn't fix it. They put me in a standard 2 queens room instead of the king bed. I asked to speak with the manager , which was Sharon the assistant manager. She told me the same thing and that the pool wasn't working either. I found out that they put someone else in my jacuzzi room the same day and people were using the pool , too. When I showed Sharon the pictures of the room and the pool being used, she said it must have gotten fixed after she left at 6pm. I spoke with her about the room around 5 ish. I really believed that it was discrimination. She started getting irate and saying that it wasn't. I contacted Guest Services and they told me that Matthew would call me back, but he never did.

Breann Stone

Jul 17, 2022

5

Wonderful service! Super friendly and helpful staff! Our room was clean and although the AC didn't seem to work the greatest, we had a comfortable stay. (I can't speak for the other 3 rooms that my family were in) But the outdoor patio are that we occupied in the evening was very comfortable and clean. Hotel staff was very accommodating to our rather loud family and I appreciate their kindness and understanding during our very difficult time.

Erica Jones

Jul 08, 2022

3

Front desk clerk was very professional, rooms need to be updated to match the prices they are charging a night. I have stayed at 2 other hotels in the area and both have better updates for the same price and offer a free continental breakfast. The pool looked like particles were floating inside and the hallways were noisy at times. But the outer appearance looks great.

dtrucks

OK Location

3

Not a bad hotel. Seems there are other hotels in the area (Hampton Inn) that are less expensive for business travel. The breakfast was good and the service was fantastic ---- very friendly staff...

Excursion25861078936

Great Stay!

5

Everything from the friendly staff, to the clean guestrooms, to the delicious food was excellent! The front desk managers were very informative and welcoming. I would be happy to visit this property...

Roving09837779734

Amazing Staff/CLEAN Guestrooms

5

The Front Desk team welcomed me enthusiastically and set the tone for my stay. My guestroom was wonderful - you could tell the housekeeper cares about her job! I was in town for business and look...

LPC120

Not worth the money

2

The pillows felt like plastic, the wifi did not work. I definitely did not feel like I was staying in a Hilton hotel, I felt like I was at a 2 star hotel. It was 100% not worth the almost $200 I...

Cosmopolitan241337

Clean hotel and friendly staff

4

Hotel could use some remodeling but overall clean and welcoming. Nice made to order breakfast not included in room price though. Staff was very friendly and accommodating. Will stay again when in the...

E1541ADgreg

In desperate need of refurbishing!

2

My room ceiling was dirty and sooty. The carpet was unraveling, and the furniture was very shop worn, and the phone didnât work properly. The staff seemed helpful enough, but couldnât find a DND...

Hilton Garden Inn Merrillville, Merrillville

Hilton Garden Inn Merrillville

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