Hilton Garden Inn Merrillville
7775 Mississippi St, Near Westfield Southlake Mall, Merrillville, IN 46410, United States
Rating
4.3
Travelers Choice
2021
Price Level
$$
房间
124
Pets
No
26
May
Hilton Garden Inn Merrillville, Merrillville
Price & Availability
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Overall
Excellent
4.3
970 reviews
5
796
4
230
3
84
2
43
1
47
Customers Review
Value 4.3
Location 4.6
Cleanliness 4.5
Comfort 4.3
Neighborhood 4.3
Amenities 4.3
Condition 4.4
Quality 5
Recomendation 89.2%
“I reserved the jacuzzi room the day before my stay and they decided to call me after check-in at 4pm . Tammy told me that I couldn't get that room because the jacuzzi wasn't working and they couldn't fix it. They put me in a standard 2 queens room instead of the king bed. I asked to speak with the manager , which was Sharon the assistant manager. She told me the same thing and that the pool wasn't working either. I found out that they put someone else in my jacuzzi room the same day and people were using the pool , too. When I showed Sharon the pictures of the room and the pool being used, she said it must have gotten fixed after she left at 6pm. I spoke with her about the room around 5 ish. I really believed that it was discrimination. She started getting irate and saying that it wasn't. I contacted Guest Services and they told me that Matthew would call me back, but he never did.”
— Willeta Smith
“Suite was dirty. The previous guests left their underwear in one of the drawers. There was a chewed up cat toy under the bed. The floors looked like they hadn't been vacuumed. The pull out bed was very uncomfortable and lumpy. No hot tub and no free breakfast. Not worth the money. However staff was very polite and helpful.”
— Amber
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