Hyatt Regency Aruba Resort Spa & Casino
J.E. Irausquin Boulevard 85, Near Paseo Herencia Shopping Mall, Palm Beach, Aruba
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
359
Pets
Yes
18
May
Hyatt Regency Aruba Resort Spa & Casino, Palm Beach
Hyatt Regency Aruba Resort Spa & Casino
Price & Availability
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Overall
Excellent
4.4
976 reviews
5
3320
4
1310
3
486
2
211
1
177
Customers Review
Location 5
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.7
Amenities 4.3
Condition 4.4
Recomendation 84.5%
“Worst customer service - not expected for such a big name resort at that price tag. We booked the Hyatt for our Honeymoon and paid a lot more to stay there because of the brand and reputation of safety and amenities. 3 days into our stay after being out all day on a snorkeling tour and dinner, we returned to our door being unlocked and open; housekeeping forgot to retract the deadbolt after cleaning. Our door had been open for nearly 8 hours!!! My wife immediately called the desk to alert them to the situation and was told that "They do not typically do that and would make sure they close the door next time"........Sounded like a joke but it was their serious response. After calling a few more times and in speaking to both the housekeeping manager and front desk manager for about an hour getting 0% accountability, they offered to pay for 1/3 of our room service bill from only our first day. We are 100% not those people who complain, but paying top dollar at a high end resort in another country, you expect a certain level of professionalism and attention to safety; and when they fall short, you expect accountability. They took NO accountability and made us feel like jerks for asking for something to remedy the situation…..Especially when you are spending several thousand to stay there and another $1500 -$2000 at the resort. Aruba is a wonderful place and we will defiantly be returning, but not to the Hyatt. We can spend a lot less and stay at another resort that will do a much better job caring about the security of their guests.8/19/21 Follow Up:After NOT reaching out to call us to discuss with a person, this is the response I received:"I am truly sorry to hear of the experience you had at our Hyatt Property. I will contact the executive management team at on your behalf. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for."They will share with management not to leave customer's doors unlocked and open and it will help with future stays.........what?Horrible.”
— Chris Lubniewski
“Nice hotel. Great location! Customer service was also good. Lost a star because the tub did not drain well and they was a day where the air had to ve turned off for repairs.”
— Karen Meredith
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