Luxury Accommodations in the Heart of Chicago: 21c Museum Hotel Chicago

Kristin Mcfadden

Nov 28, 2018

5

This was our fourth year at The James. Always a relaxing, comfortable getaway with friendly, helpful staff. We love the atmosphere and the location is excellent. Yes, we heard middle of the night sirens. It's a city! Looking forward to next year. We realized two weeks later we had left a jacket behind. The hotel staff confirmed our stay and had record of our missing jacket which will be shipped to us. Impressive!

Jeff Dover

Sep 28, 2018

5

Great hotel and good service. It doesn't take much to make me happy in a hotel room - good mattress, good pillow, good shower. The James delivers. Well located. We used the meeting rooms - great facilities. Great food. Would definitely stay there again.

Danny Blea

Sep 14, 2018

2

The James Hotel in Chicago is in a great location. The hotel itself looks like it’s been newly remodeled. Our room was horrible. We had mold all over the room in different areas. I’m just thankful nobody got sick. Look at the mold growing over the table. This cannot be healthy for its residents.

Andrew Taylor

Sep 06, 2018

4

Great location for his hotel. The staff were excellent when responding to a couple of small room issues. Very quick to bring extra towels and fix a wobbly tap when made aware of it. Bellhop has a wicked sense of humour too. Some of the common areas upstairs and the room itself could benefit from an upside though.

Pamela Herman

Jul 31, 2018

1

Great hotel but the front desk staff was less than friendly or helpful. As I was standing in line to check out there was a language barrier with the customer ahead of me, the front desk girl kept saying, we’re done here, you can go, over and over. The lady obviously needed something else but just dismissed her completed. She then spoke around her and asked me for my keys and said I can go, did not tell me that they were charging my credit card for some sort of “resort fee” that I apparently should have known about and isn’t their responsibility to tell me about, at least that’s what I was just told over the phone when I called to inquire. I also never received a receipt for it in person or via email. The hotel was nice, the location was amazing but the staff was anything but.

Edelinda Tercero

May 05, 2018

5

Staff was so accommodating and so friendly. Window views are amazing! Beds are dangerously comfy! The hotel lobby and bar is neat, such a good atmosphere. I think the rooms are so cute and modern! Mini fridge has the good drinks too :) I love how dark the hallways are and how dark you can make your room. Late checkout is a plus!

Aaron Atkins

Jul 07, 2017

5

Very friendly staff at check in, room was impeccable. Super comfortable bed. Random highlight: super soft bath robes. The only downside was a good bit of noise overnight, which I think is expected in any large city. Otherwise, wonderful stay...would stay again.

Jim Vitek

Mar 18, 2017

4

Nice hotel with a nice fitness center in the basement. Lobby was under construction while I was there, so it should be really nice in a few months. The rooms are overall nice and stylishly furnished. Those who appreciate that will probably like it. For my business travel need it wasn't as nice as a business hotel. The sink is cool looking, but at 1" deep not very functional. Also, there are no chairs in the room, just a booth-style seat with a table next to it. Not great for working on a laptop. Still, a nice enough hotel to warrant 3.5-4 stars for me.

Benjamin Lancaster

Feb 17, 2017

5

The room was well stocked and the toiletries smell fantastic! The bedding is good. The hotel rooms are very well decorated. The first floor wasn't open making getting to the restaurant impossible without going outside. The hotel is also not accessible except by stairs while under construction. Also the AC was not working well and it became extremely hot during the night. That occurred to two others that were staying in different room as well.

Meg Hainz

Jan 18, 2017

5

I've stayed several times now, and this hotel provides some of the best service I have ever had. Every person is so helpful and nice, and will do anything to make your stay comfortable and enjoyable. The food is great, and the rooms are comfortable and nice. Also had conferences here and it is the perfect place to host. Great place to stay, if not just for how great the staff is! Erin was amazing to work with and provided the best experiences possible.

207tobiask

Great visit, thanks Ramone

5

Had a great night with the girlfriend. Checked in without any difficulties. The alarm clock in the room went off at 6 am but Ramone was really nice when we checked out so he made up for the bad...

lanacueto

Great hotel great location!

4

Great hotel in a great location! The rooms are very and very clean and modern. The restaurant bar/downstairs in the lobby is also fantastic. I would really recommend it for business or leisure. Close...

ncg2116

A luxurious stay in Chicago

5

We were running very late for check-in after a full 14 hour day of work in Chicago, but showing up after midnight, we were met with a courtesy and attentiveness that I wouldn't have expected at noon...

Irritabletraveler

A party-down art museum you can sleep in

5

It's hard not to rave about this place. Chic rooms, glamorous settings and genuinely world-class art by artists who are shown in major museums. We spent a good hour engaging with the 1st and 2nd...

1988mimil

Jose is the best

5

I just want to commend Jose at the 21c museum hotel Iâm an allaccor gold member and I stay at the hotel all the time when I come to Chicago and Jose is always there to help me with my bags and is...

W7407VGkellyr

Weekend Stay

5

We had a wonderful weekend in Chicago at this well positioned hotel . The lobby and rooms were clean and inviting , with imaginative art through first and second floors. The most memorable aspect was...

21c Museum Hotel Chicago, Chicago

21c Museum Hotel Chicago

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