21c Museum Hotel Chicago
55 East Ontario Street, Near Water Tower Place, Chicago, IL 60611, United States
Rating
4.3
Price Level
$$$
房间
297
Pets
Yes
26
May
21c Museum Hotel Chicago, Chicago
Price & Availability
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Overall
Excellent
4.3
10 reviews
5
623
4
107
3
19
2
10
1
8
Customers Review
Cleanliness 4.8
Comfort 4.7
Amenities 4.2
Condition 4.3
“Great hotel but the front desk staff was less than friendly or helpful. As I was standing in line to check out there was a language barrier with the customer ahead of me, the front desk girl kept saying, we’re done here, you can go, over and over. The lady obviously needed something else but just dismissed her completed. She then spoke around her and asked me for my keys and said I can go, did not tell me that they were charging my credit card for some sort of “resort fee” that I apparently should have known about and isn’t their responsibility to tell me about, at least that’s what I was just told over the phone when I called to inquire. I also never received a receipt for it in person or via email. The hotel was nice, the location was amazing but the staff was anything but.”
— Pamela Herman
“Staff was so accommodating and so friendly. Window views are amazing!
Beds are dangerously comfy! The hotel lobby and bar is neat, such a good atmosphere. I think the rooms are so cute and modern! Mini fridge has the good drinks too :)
I love how dark the hallways are and how dark you can make your room. Late checkout is a plus!”
— Edelinda Tercero
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