The Westin Chicago Northwest: A Luxurious Stay in Itasca, Illinois

Kristin McArdle

May 06, 2022

3

The location is great, easy access to Riverwalk and restaurants. I was able to check in early in the afternoon and went to place some items in the “cooling unit” but noticed it was warm. I attempted to adjust the temperature dial to no avail. I called the front desk and they sent someone from engineering who states the unit is “super old” and there was nothing he could do. He suggested I call the front desk to request a refrigerator which I did. I was informed that all of the refrigerators are in use and I was first on the wait list. I called again the next day and the day after and was repeatedly told that there were no refrigerators available. Unfortunately I ended up wasting a fair amount of food without a proper way to cool leftovers. I do a fair amount of travel and can not remember the last room I stayed in that didn’t have this feature, especially at this price point.

Tulsy Gabriela

May 04, 2022

5

We’ve been to Chicago a few times but this is the first time staying at this hotel. The building itself is very centrally located. We pretty much walked EVERYWHERE. We even participated in a gangster ghost tour that met up just a couple of blocks away. Restaurant, shopping and entertainment is all within a few blocks. Location was 10/10! The room was nice. I think we got a river front view…I believe that was an upgrade? Housekeeping was always courteous and got us anything extra we requested. My favorite part was probably the concierge lounge. Breakfast and a light dinner was provided and on the days they were closed, the front desk gave us some vouchers to cover part of the hotel restaurant charges or to spend at their little market. Overall, I really enjoyed staying here and would likely be coming back.

Froydis Sandbaken

Apr 29, 2022

5

Don't forget to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking a hotel. They compare hundreds of booking web sites and typically will have rates much cheaper than others! You're welcome :)! This hotel is one of the most well known in this area. I have been coming here for a very long time. If you stay for a few nights you definitely won't be let down. One of the best hotels in River North! Excellent customer service. The rooms are beautiful and spacious with a small fridge and you can request a microwave. The lobby is gorgeous and a great place to eat or just sit by the bar.

Abdul Kader

Apr 17, 2022

5

Don't forget to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking a hotel. This web site will compare thousands of booking websites and normally will have rooms a lot cheaper than others! Thank me later on! This resort is one of my favorites in the area. I've been staying here for a very long time. If you decide to stay here you for sure won't be let down. Last minute trip in the middle of the week excellent accommodations but the view day or night beautiful One of the best hotels in River North! Excellent customer service. The rooms are beautiful and spacious with a small fridge and you can request a microwave. The lobby is gorgeous and a great place to eat or just sit by the bar.

Kevin Keller

Feb 27, 2022

5

I've stayed at this property multiple times over the past twenty years. The location is excellent, in walking distance to River North, Michigan Avenue, Art Institute, the El and much more. This is a quiet, comfortable hotel with friendly, excellent service. The decor is a little dated but in good condition. The rooms with a river view are especially cool, but even if you get a city view it's easy to walk outside and enjoy the views of the river, as the hotel is right on the water.

Renan Milo

Nov 06, 2021

5

Excellent hotel at perfect location on the river. Rooms are large, clean, and comfortable. Staff is friendly and helpful. Special mention to Daniel in the reception who helped us move quickly and efficently from a poor experience in the hotel next door. Stayed 5 nights and would gladly return.

Nathan Maynes

Oct 08, 2021

5

I stayed here for a few nights in fall of 2021. The city of Chicago had a mask mandate and the hotel took the precautions seriously. Most people I saw in the common areas were wearing masks. Hand sanitizing stations were set up in the lobby and near the elevators. The staff was friendly and very helpful. It is tough to beat the location!

Ryan Maher

Sep 22, 2021

5

Everybody that I interacted was very nice and extremely helpful, especially the ladies at the front desk! The customer service was topnotch and better than most hotels that I have stayed at recently. Melissa was also great to work with when it came time to tweak our reservations! THANK YOU to everyone...keep up the great customer service!

Chris Dobbs

Sep 18, 2021

5

We had a wonderful stay here for our anniversary. Lisa, the concierge, helped us book a perfect architecture cruise and a beautiful dinner. She did everything a great guide should do providing us with numerous options and advice for making the most of each experience. World class service.

Kenneth Lam

Aug 12, 2021

4

I liked this hotel. Good location, and I enjoyed the rooms. Check-in experience could be improved - I was unclear that breakfast in the Elite lounge closed at 10am. When I got there at 11am it was completely closed (staff were just refilling the room), I think a sign that said someone would be returning would be helpful. Thankfully the manager Zack was able to make up the breakfast for us which brings this to a 4 star for exemplary customer experience. Thanks Zack!

frakes25

Heavenly!!

5

Third time staying at this hotel and I love it more every time! Huge rooms, the beds are soooooo comfortable! Couple of different options for breakfast depending on if you want sit down or to go...

893earnestb

Family pleasure trip

5

Very good place very beautiful place loved the free parking.... only problem was 3 wedding parties and the drunks at 3 in the morning making noise outside the room....other than that it was a...

Shinergise

Overnight stay close to ORD without paying the airport prices

4

Booked the special rate that included SEARED restaurant credit - had to remind the reception staff at check-in and check-out as they were unfamiliar with the deal (despite it being booked directly on...

JayHTexas

Nice Westin

5

Stayed here for a weekend and enjoyed the hotel. Rooms were very clean and the hotel felt recently remodeled. Enjoyed food and drinks at the bar, which were very good and the staff was very...

PVE_11

Excellent stay!

5

Awesome, clean room, very quiet. The hotel hosted a conference for several days, and their food for lunch was very good. Check-In and Check-out can be completed via an app on your phone which was...

412paigeh

Donât Stay for Weeknight Business Travel

1

Iâve stayed in A LOT of hotels for business travel, and this goes on the list of one of the worst. Cleanliness 3/10: I found a used contact lens on my floor and used scotch tape in the shower, and...

The Westin Chicago Northwest, Itasca

The Westin Chicago Northwest

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