The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Rooms
434
Pets
Yes
26
May
The Ritz-Carlton Chicago, Chicago
Price & Availability
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Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“This place was so amazing. From the moment I pulled up I could tell it would be better than I expected from reading some of the mixed reviews. The main entrance off the street is the lower level but there is another covered entrance. When you enter the lower level doorman greet you and whisk you up to the main entrance/lobby the main lobby is so decadent and opulent you will feel like it’s show time. When I arrived and the front desk everyone was so happy. I was checked in and they gave me an excellent room. Kanika at the front desk was so nice and professional. She went above and beyond to make sure my stay was special and it was very appreciated. Also Laurel at the concierge was so polite and told me all I needed to know about the main attractions in Chicago for my stay. I could go on and on. But I will say my room was perfect. The views were perfect. The spa, pool and gym were perfect. The food and service was completely 5 star. And the location was a dream. I will definitely be back.”
— Bernard Brown
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
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