The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Camere
434
Pets
Yes
26
mag
The Ritz-Carlton Chicago, Chicago
Price & Availability
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Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“We stayed in an Executive suite during our visit to Chicago. The staff were mostly friendly and helpful throughout. However, our room was not very clean. Nail clippings, food, trash was found along the baseboard and behind the couch in our room. There was mold on the inside of the bathroom closet. In general, the room felt run down and furniture well used. We were only there two nights, so it was not long enough for us to make an issue out of it and be disrupted further. In addition, we were only notified of excessive construction noise as we were being given our room key. The construction on the property would have been beneficial to know about prior to booking with this hotel as we have a 3 year toddler that couldn't nap during the days. It wasn't the stay we expected from the 5-star Ritz Carlton. As there are plenty of other 5-star hotels nearby, I would not recommend this hotel.”
— Scott Krenzke
“This place was so amazing. From the moment I pulled up I could tell it would be better than I expected from reading some of the mixed reviews. The main entrance off the street is the lower level but there is another covered entrance. When you enter the lower level doorman greet you and whisk you up to the main entrance/lobby the main lobby is so decadent and opulent you will feel like it’s show time. When I arrived and the front desk everyone was so happy. I was checked in and they gave me an excellent room. Kanika at the front desk was so nice and professional. She went above and beyond to make sure my stay was special and it was very appreciated. Also Laurel at the concierge was so polite and told me all I needed to know about the main attractions in Chicago for my stay. I could go on and on. But I will say my room was perfect. The views were perfect. The spa, pool and gym were perfect. The food and service was completely 5 star. And the location was a dream. I will definitely be back.”
— Bernard Brown
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