The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
غرف
434
Pets
Yes
26
May
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
تعتبر العمارة الشهيرة ومشهد الطهي المزدهر والمساحات الخضراء الجميلة ومجموعة من المتاحف جزءًا فقط مما يجذب الزوار إلى مدينة وايندي. مستوحى من عنوانه المتميز الذي يجمع بين المدينة، والبحيرة والسماء، أصبح فندق ريتز كارلتون رمزًا لشيكاغو. تجدر الإشارة إلى أننا نشارك في تراث معروف بربط الزوار عبر الأجيال، ونحن نحتفل بما يهم ضيوفنا في بيئة تجعل شيكاغو تنبض بالحياة.
Price & Availability
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Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
“This hotel is superb and is in line with the Ritz Carlton line. The hotel is centrally located in the Water Tower Place and you are maybe 50 steps from Michigan Ave. The hotel lobby is on the 12th floor and then you take another bank of elevators to the rooms. The restaurant and hotel bar is amazing. The lobby area is very romantic yet welcoming for groups and families. The rooms are great (downtown view) and spacious for downtown Chicago.”
— Yolanda Montgomery
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